HIT Business Operations Analyst Sr- Contract/Category Manager

Department:

12266 Advocate Aurora Health Corporate - IT Business Office

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Normal Office Hours

Major Responsibilities:

• Assist in the coordination of complex contracts with the Business requestor, Finance and relevant Technology Services Personnel to development the contract business terms (licensing, pricing, duration, deliverables, SLAs, etc.) from initial concept through to execution.
• Provides input and maintains a licensing reporting system, and reviews and audits information to ensure proper licensing is maintained.
• Assist with HIT Department Budget preparation and information gathering process. Assist in identifying budget needs, validates purchasing requests, identify potential savings opportunities, variance analysis to HIT spend to keep alignment with HIT Budget. Ensure contractual Service Level Agreements (SLAs) are adhered to. Maintenance and tracking of all contract issues from initiation to resolution with proper documentation to resolve vendor issues.
• Collaborates with managers and suppliers to analyze performance metrics to support changes to agreements.
• Provides documentation and interpretation of contractual rights and obligations internally and externally and ensures that due diligence is practiced in complying with the stated terms, conditions, and license entitlements.
• Conduct monthly and quarterly business reviews with strategic vendors, measure performance, and establish plans for continuous improvement. Provide input to evaluation, selection, and contract negotiations for acquisitions
• Prepare and manage annual category, sub category and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process. Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
• Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes, work with accounts payable team to assist in invoice reconciliation issues. Coordinate and process IT equipment and supply orders and deliveries with designated vendors. Submit IT equipment and supply requirements through contracts work flow as applicable.
• Oversees and leads RFI, RFPs, and communications for identified product/service opportunities. Participate in periodic status update meetings with Application Owners and Business users regarding contract negotiations.
• Acts as a resource for the project managers to ensure that project related standards are being utilized. Acts as a business resource by providing direction for various product processes (i.e. research, return merchandise authorization (RMAs), warranties, equipment quote assistance). Provides coaching and guidance to new and associate level team members.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Computer Science, or
• Bachelor's Degree (or equivalent knowledge) in Information Technology, or
• Bachelor's Degree (or equivalent knowledge) in Business.

Experience Required:

• Typically requires 5 years of experience in a Computer Science, Information Technology or Business Administration related field, including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems, advanced sourcing and contract negotiation experience with major software, hardware, and hosted IT solution providers, and previous experience supporting IT systems on how they function.

Knowledge, Skills & Abilities Required:

• Advance understanding of IT software licensing from multiple manufacturers and vendors
• Advance understanding software asset management
• Working knowledge of hardware asset management
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Ability to handle sensitive issues, confidential agreements, keen political acumen, and an underst