Patient Care Coordinator

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the RoleWe are looking for an experienced healthcare administrative assistant to support a growing team in a fast-paced work environment. You will help to expand our Mental Health Evaluations program by providing administrative and case management support to expert providers who deliver mental health care via live video. This includes supporting short-term disability evaluations, coordinating care with other providers and teams across Lyra, as well as third party organizations, and communicating with Lyra patients.
Shift: Mon-Fri 8:30a-5p PST / 5:30a-2p EST

Responsibilities

• Manage the processing of clinical documentation, such as release of information and short term disability paperwork  
• Engage directly with our providers, leave vendors, customer/HR representatives, and Lyra clients to facilitate smooth communication and processes
• Coordinate comprehensive care for our clients
• Support providers to schedule and communicate with clients

Qualifications

• 2+ years of experience working in a fast-paced operations environment 
• Experience working with providers to facilitate day-to-day care operations a plus
• Exceptional oral and written communication skills, with prior experience in client relations and ability to interface with cross-functional and clinical teams
• Strong tracking and documentation capabilities with a demonstrated ability to execute on operational processes
• Proactive clinical case management experience with demonstrated ability to take initiative on anticipating and resolving patient needs
• Aptitude for / experience with a variety of tech tools and products (e.g. Google Suite, Salesforce, Zoom, learning management systems, etc.)
• Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
• Strong attention to detail, self-motivation, and ability to effectively balance multiple priorities
• Experience with basic healthcare software, such as an EMR and prescribing system
• Comfortable learning new systems and processes 
• Passion for mental health and changing the healthcare landscape

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; o