Operations/Technical Support Analyst, Journeyman & Helpdesk Specialist - Hawaii

Responsibilities

OBXtek is currently staffing for a Operations/Technical Support Analyst, Journeyman & Help Desk Specialist position supporting the Army’s Global Enterprise Network Modernization – OCONUS (GENM-O) organization. 

 

Operations/Technical Support Analyst Duties:

• Theater Operation Support:
• Provide centralized suspense control over periodic reports and briefings for accuracy, relevance and completeness (i.e. weekly Top 5 project report, Staff Call, weekly contracting status reports, Council of Colonels for Pacific, Europe, SWA and Network Infrastructure, weekly Deputy CIO/G6 Brief, monthly project reviews, ArmyGlobal Enterprise Network Modernization - OCONUS Performance Work Statement (PWS) 29 Quarterly Performance Reviews and Periodic Status Reviews).
• Coordinate and support organizational events approved by Director as required, drafting and complete final Commander's Critical Information Requirements (CCIR) reports. Prepare CCIR reports, received from the directorates within GENM-O, in accordance with GENM-O policy and procedures to inform leadership chain of potential adverse personnel or critical changes that impact or delay PdM GENM-O operations.
• Perform emergency notification procedures for GENM-O using telephonic means; assist with emergency evacuation procedures and personnel accountability.
• Assist with coordination and execution of Government sponsored events such as All- Hands meetings, honorary ceremonies, and ribbon-cuttings as required
• Coordinate all in processing and out-processing procedures for all personnel
• Organization Taskers and Reporting:
• Maintain current organizational charts and perform monthly reviews and updates
• Coordinate and support recurrent meetings with the teams overseas and other stakeholder engagements by developing meeting minutes, agendas, meeting notifications, and tracking tasks and suspenses.
• Consolidate reports from each of the regions provide updates to the PMO leadership on project life cycle activities.
• Monitor, assess, coordinate, analyze, and integrate component activities, and provide support to develop briefings/presentations and agendas.
• Support the Quarterly PMOS Contract Performance Review (QPR) to include coordination with Directorates for input, scheduling and conducting GENM-O QPR briefings with PdM GENM-O staff.
• Assist with the Management Internal Control Program (MICP) checklists review and internal GENM-O staffing annually and the Command Inspection Program (CIP) twice per year to measure compliance with prescribed PEO EIS policy and directives
• Support the POM and PPBE processes
• Maintain and update organizational records and current organizational charts as required.
• Coordinate, track and respond to Staff Actions Control Officer (SACO) and data calls for information as required.
• Training and Travel Support:
• Provide a single point of contact, to assist GENM-O personnel with official overseas travel prerequisites, per Foreign Clearance Guide and http://www.fcg.pentagon.mil/fcg.cfm, theater clearance-related issues and base housing requirements; assist travelers when issues arise during travel or while deployed through the Government travel database; provide ongoing accurate and timely deployment and travel information status on personnel on departure, layover and arrival to and from TDY locations.
• Track and prepare status of all TDY and overseas deployed Government and contractor personnel and report it daily to higher HQs
• Maintain and process all requests for Government sponsored training, track all mandatory training and certification status for personnel (DAU, COR, Supervisory, etc.); and ensure training status is updated or maintained in the appropriate system.
• Track readiness to travel on 72-hr notice of all personnel including having a valid passport, CRC certification, medical clearance, etc.
• Coordinate and lead teleconferences with IPT leads, KOs, and leadership as needed.
• Programmatic Documents:
• Monitor, assess, coordinate, analyze, and integrate component activities, and provide support to develop briefings/presentations and agendas.
• Facilitate information sharing and collaboration and maintain organizational policies and Standard Operational Procedures (SOPs)
• Develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and brochures in support of program or project objectives.
• Facilitate receiving writing and editing assignments from management staff and/or other authorized staff
• Organize written material and complete writing assignments according to set s