Commercial Operations Salesforce Analyst

Quanterix is a company that is digitizing biomarker analysis with the goal of advancing the science of precision health. The company’s ultra-sensitive detection solution, Simoa, has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the role of biomarkers in the continuum of health to disease. Quanterix’ technology is designed to enable much earlier disease detection, better prognosis and precise treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas, including oncology, neurology, cardiology, inflammation and infectious disease.

We are looking for an experienced and highly motivated Commercial Operations Salesforce Analyst in Billerica, MA to join our Commercial team. We are looking for someone with a deep understanding of Salesforce, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Commercial Operations Analyst should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Commercial Operations/Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. They will work directly with our IT team to ensure the design and execution of Salesforce meets the needs of the commercial organization, focusing on the full customer lifecycle within Salesforce, from lead to cash and beyond.

What You’ll Do:

• Create a platform roadmap and define priorities, liaising with stakeholders 
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience 
• Identify unused or underutilized platforms/features 
• Data management to improve Commercial Operations/Salesforce data quality, implementing rules and automation as needed 
• Data governance, compliance and integrity
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Own the communication of any platform changes to end users and stakeholders
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption/compliance
• New user and ongoing user training 
• Technical documentation
• Management of integrated applications and third-party suppliers 

What We’ll Expect From You: 

• Bachelor’s/Postgraduate degree, or professional qualification 
• Strong Salesforce product/application knowledge and at least 5+ years of Salesforce Administration hands-on experience with (Sales Cloud, Marketing Cloud, Data Cloud, CPQ, Service Cloud) 
• Certified Salesforce Administrator, highly preferred
• Additional Salesforce certifications e.g., Advanced Administrator, Platform App Builder highly preferred
• SF Analytics – Tableau
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• DevOps/release management experience
• Demonstrates continued personal/professional development  

Why You’ll Like Working For Us:

Our Technology: Quanterix’ technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://w