Senior Chargeback Representative (Remote)

Please note: This role is in Mountain or Pacific Time.
We’re seeking a Senior Chargeback Rep to provide accounting & financial support to the collection team. This high visibility position will provide revenue retention support. This position is an entry level role on the Collections team and will post transactions (a lot of data entry) and challenge potential loss and recover funds wherever possible. The Senior Chargeback Rep will provide the first line support for all incoming credit card chargeback disputes, and will interface daily with internal departments, external service providers, and Yelp Users and Business Owners via email and phone. The successful applicant will be joining a fun, fast paced, high-growth company and will be involved in the on-going building and improving of accounting processes.
Our Brand Promise – Finance, Workplace & Legal:Always Trusted. Always Connecting. Always Five Star. 
We will realize our potential by:- Ensuring a diverse, inclusive and welcoming place to work;- Providing each of us with the authority, autonomy and resources needed to be successful;- Partnering to accelerate decision making, deliver essential services, and protect the company;- Measuring our performance as well as holding ourselves accountable to our targets; and,- Operating with integrity and excellence in all that we do.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

Where You Come In:

• You will investigate US & Canadian chargebacks received from Visa, MasterCard, Discover, Amex, PayPal, and other third party tools; gather all documentation and assess validity of dispute
• You will update internal spreadsheets with incoming chargebacks received (a lot of data entry)
• You will submit refund request for valid claims
• You will present compelling documentation in a clear, detailed, and complete manner to contest disputes on behalf of company
• You will determine holds on client accounts; block from future purchases
• You will track chargebacks and update client accounts and spreadsheet with final outcome (a lot of data entry)
• You will refer suspected fraudulent activity to the appropriate department
• You will work closely with sales, customer support, operations, and other accounting teams
• You will work internal inquiries received through Salesforce queue and respond within current SLA Work on team projects as needed
• You will provide inbound phone support for the overall Collections team
• You will create and present trainings for internal company teams Assist leadership with creating and implementing processes to ensure standardization across policies, procedures, and processes with the attempt to harmonize company core values 
• You will ensure industry best practices are maintained by attending external conferences and trainings

What it Takes to Succeed:

• You are able to work a Pacific Time or Mountain Time schedule (Required)
• You will work at least one weekend per month as a part of a normal 40 hour work week (Required)
• You have an Associates degree or Accounting coursework (Preferred)
• You have prior Chargeback experience (Minimum of 2 years preferred)
• You have prior collections, accounts receivable, or banking experience (1 year required)
• You have the ability to work on and prioritize multiple projects while meeting goals and deadlines
• You have confidence in collaborating with people at all organizational levels within Yelp and outside of Yelp (ie: Yelp customers, Yelp vendors)
• You are familiar with banking & credit card standard concepts and practices, procedures is a plus
• You are familiar with GSuite, Microsoft Excel, and Word
• You have experience handling highly sensitive and confidential information
• You have strong and effective communication skills, both verbal and written
• You are comfortable being on the phone
• You have a track record of reliability and the ability to thrive when working independently in a demanding work environment

What You'll Get:

• Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness reimbursement
• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• The compensation range for this position is $36,000 to $78,000 annually. You may also be offered