Senior Manager, Educational Content & Programs

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

  WHY BOX NEEDS YOU

Businesses across every industry are racing to understand how AI and secure content management can transform the way they work. Box serves developers, product owners, IT leaders, line‑of‑business teams, and partners who all need practical, unbiased guidance on how to do AI in the enterprise. We’re looking for a builder‑teacher hybrid who can turn Box’s expertise into a best‑in‑class, role‑ and industry‑based education program. If you thrive at the intersection of instructional design, technical storytelling, and modern AI, we want you on our team.

  WHAT YOU'LL DO

1. Educational Content Creation (All Audiences)

• Plan, write, and edit tutorials, videos, webinars, and explainers that solve real‑world problems—from "Marketing Analytics with AI" to "Secure RAG Workflows for Healthcare".
  
  
• Translate complex concepts (embeddings, vector search, governance, compliance) into clear, step‑by‑step guidance tailored to job functions (developer, admin, analyst) and verticals (healthcare, finance, media).
  
  
• Partner with SMEs across Engineering, Product, and Industry GTM teams to ensure accuracy, early access, and fresh perspectives.
  
  
• Collaborate with Brand, Design, and Video to produce compelling, on‑brand visuals and motion assets.
  
  
• Work with Product Marketing and Campaigns to weave educational assets into go‑to‑market motions, nurture streams, and customer onboarding journeys.
  
  

2. Learning Programs & Platforms

• Launch a learning destination within Box featuring modular, role‑ and industry‑based learning pathways (e.g., AI Essentials for CIOs, Content AI for Developers, Life‑Sciences Compliance).
  
  
• Select, implement, and administer an LMS (or custom solution) to host interactive courses, quizzes, labs, and certifications.
  
  
• Operate a quarterly curriculum roadmap synchronized with product releases, partner launches, and customer pain points.
  
  
• Define and track success metrics: course completions, enrollments, repeat learners, certification pass‑rates, NPS, and downstream product activation.
  
  

3. Scale & Process

• Build a repeatable content pipeline—brief templates, SME‑interview playbooks, style guides, and a GitHub (or Box) repo for reusable code and assets.
  
  
• Recruit and manage freelancers, instructors, and partner contributors to expand coverage while maintaining quality and voice.
  
  
• Establish governance for localization, accessibility, and content lifecycle (audit/retire/update).
  
  

WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• Teacher mindset – You gauge success by learner “aha!” moments.
  
  
• Technically fluent – Comfortable reading code and white‑papers; can converse with developers and CIOs alike.
  
  
• AI curious – Working knowledge of LLMs, embeddings, prompt design, and vector databases; eager to keep pace with the field.
  
  
• System builder – Proven track record launching courses, doc portals, academies, or paid learning communities—or can’t wait to prove you