VP, Professional Services

Everbridge is seeking a highly skilled and experienced VP of Professional Services to lead our professional services team and drive the successful delivery of our critical communications solutions. As the VP of Professional Services, you will be responsible for overseeing the planning, execution, and implementation of our professional services engagements, ensuring customer satisfaction and driving business growth. 

What you'll do:

• Provide strategic direction and leadership to the professional services team, setting goals, managing performance, and fostering a high-performing and collaborative work environment. 
• Build, develop, and manage a team of professionals, including Technical Account, Managers, consultants, and technical experts, ensuring the team is equipped to deliver exceptional services to our customers. 
• Oversee the successful delivery of professional services engagements, including project scoping, planning, resource allocation, and timeline management. 
• Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to understand customer requirements, address challenges, and ensure customer satisfaction. 
• Continuously assess and improve the professional services delivery process, optimizing efficiency, quality, and scalability to meet evolving customer needs and business goals. 
• Collaborate with the sales and business development teams to identify opportunities for upselling and expanding professional services offerings, driving revenue growth. 
• Stay informed about industry trends, best practices, and emerging technologies related to professional services, ensuring Everbridge remains at the forefront of innovation.

What you'll bring:

• Bachelor's degree in a relevant field; advanced degree preferred. 
• 8+ years of experience in a leadership role within professional services, preferably in the software or technology industry. 
• Proven success in managing and leading high-performing professional services teams. 
• Strong understanding of project management methodologies and best practices. 
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers, partners, and internal stakeholders. 
• Strategic mindset with the ability to align professional services with overall business objectives. 
• Demonstrated ability to drive customer satisfaction, deliver results, and meet revenue targets. 
• Strong business acumen and ability to understand and articulate complex customer requirements. 
• Willingness to travel to customer sites as necessary. 

About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.