TikTok Shop - Product Operation Manager, Governance and Experience

Company Overview:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Role:

- The TikTok E-commerce Governance Platform Product team is responsible for the efficiency and experience of the governance strategy operations, strategy products, and customer service teams. The team works on building a global governance and control platform with operation tools. The team provides efficient product solutions for multi-market and multi-risk scenarios governance.



Responsibilities:

-Responsible for the operation of global e-commerce governance engine products, including internal risk control platform, external business talent violation center, and appeal center, etc;

-Be responsible for planning and building the product operation system of the governance engine

-Establish monitoring index system, conduct data traction, sort out GTM system and process, and improve product penetration and satisfaction

-Formulate the cooperation system between product, RD team and local / regional / global operation teams, converge and filter the product problems feedback by operators, merchants and experts, output effective solutions and improve product capabilities