Key Account Mgr Assc - Prin

Job Posting End Date

07-31-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for the retention, expansion, and overall satisfaction of identified large commercial & industrial managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers. This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.

Job Description

This is a Key Account Manager position, managing a reduced number of key customer relationships in the Roanoke, VA area, as described below.  The majority of the work and responsibility for this position will have a keen focus on distributed energy resources, customer-owned distributed generation, co-generation, solar, etc..  The successful candidate must achieve near-expert level knowledge around, solar technology, FERC. PURPA and PJM guidelines; VA State Corporation Commission Net Metering rules; and National Electric Code rules regarding customer-owned generation.  The successful candidate will likely be required to provide both written and verbal testimony to regulatory agencies.  ABET-certified BS in Electrical Engineering with a PE (or willingness to pursue their PE) is strongly preferred, but highly qualified electrical professionals with technical and policy knowledge in these areas will be considered.

Key Account Manager Assc. (SP20-06):

What You'll Do:

• Establishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities.
• Is responsible for the retention, expansion, and overall satisfaction of that client base. Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
• Proactively manage and be ultimately responsible for the development and successful implementation of established programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with customer decision makers, new service issues, and various account management initiatives.
• Interface with engineers, the Energy Efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.
• Markets a variety of products and services to OPCO customers in various identified industry segments. Works, with the support of manager, with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
• Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts. Promotes and supports operating company energy conversion programs with assigned key accounts.

What We're Looking For:

Education:

• Bachelor's degree in Finance, Business, Engineering, Communications or other related field.

Experience:

• Experience in customer account management, business or economic development and/or utility industry experience preferred but not required.

Other Must Haves:

• Demonstrated communications and presentation skills.
• Excellent written and verbal communications skills.
• Must be able to travel to various locations for extended periods and work late into the evenings.
• Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company ).
• Demonstrated successful leadership.

Key Account Manager (SP20-07):

What You'll Do:

• Establishes and maintains high-level relationships with key decision makers within assigned customer organization. Is responsible for the retention, expa