Supervisor Business Process Support
Sacramento Municipal Utility DistrictAbout the role
Minimum Pay Rate: $128,481.60
Maximum Pay Rate: $170,144.00
Apply by Date: 06/17/2026
Posting Type: Open
The intent of this posting is to fill one regular full-time position and create an eligiblity list that may be used to fill permanent or limited term vacancies for the next 24 months.
At SMUD, what's great is our commitment to serving the community with reliable, affordable, and increasingly clean energy while continuously improving how we work. As a community-owned utility, SMUD is focused not only on delivering essential services today, but also on modernizing our systems, processes, and tools to better serve our customers and support our employees into the future. The Supervisor, Business Process Support plays an important role in that effort by helping strengthen operational support and business process excellence within the Substation, Telecom, and Metering Assets organization.
Reporting directly to the Director of Substation, Telecom & Metering Assets, this position leads the Administrative and Cost Scheduling team, supervising staff responsible for key administrative, scheduling, dispatch, and business support functions. This role is responsible for guiding a team that supports day-to-day operations while also identifying opportunities for process improvement, standardization, and greater efficiency across the organization.
This position is especially important as SMUD continues implementation and transition efforts related to major enterprise and field operations systems, including SAP S/4HANA and the replacement of Click with KloudGin. These initiatives represent significant business process and technology changes that affect planning, scheduling, work management, reporting, and operational coordination. The Supervisor, Business Process Support will help support continuity, business readiness, and process alignment as these changes are integrated into daily operations. This role will be essential in maintaining smooth project continuity, preventing delays in operational support, and managing workload effectively across the department during these important system transitions.
This is an excellent opportunity for a highly organized, collaborative, and detail-oriented leader who is ready to make a meaningful impact by supporting both operational excellence and strategic transformation across the Substation, Telecom, and Metering Assets organization.
Purpose
Nature and Scope
Duties and Responsibilities
- Supervision: Provide direction and training to subordinates for completion of assigned tasks by administering SMUD policies; planning, coordinating, prioritizing, evaluating and adjusting work functions, practices, and schedules; monitor daily operations of assigned staff to ensure overall work quality, quantity and efficiency following established procedures and standards; ensure staff safety and implementation of safety policies and practices in the work unit and environment; assist subordinates as required; coach and provide performance feedback, and identify and resolve staff deficiencies; provide recommendations to management on staffing, discipline and termination actions, and staff training and development; perform ongoing, assigned operational tasks.
- Process Improvement: Develop, facilitate and lead continuous improvement activities related to strategic, tactical and operational plans for business units. Integrate and reconcile plans and performance with Enterprise Performance Information systems ensuring measurement of results and value is extracted from these activities.
- Evaluate and identify customer service systems and programs by monitoring market trends; conducting market studies; analyzing past customer se
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