Field Service Engineer

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in New York Metro area. Covering New Jersey and Long Island.

What’s the role?

As a Filed Support Engineer II, you get to work with an astonishing team that plays a vital role ZEISS Ophthalmic Diagnostic equipment .

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting?

Here’s what you’ll do:

·         Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.

·         Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.

·         Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.

·         Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.

·         Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. 

·         Support revenue growth through the promotion and retention of service agreements.

·         Interface with customers in a professional, pleasant and calm demeanor.

Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Do you qualify?

·         Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.  

·         BS in Electronics, Engineering, or Computer Technology and related fields preferred. 

·         A+ and Net+ certification preferred.

·         Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.

·         Must be self-directed , able to work independently with limited management oversight.

·         Must have good verbal and written communication skills.

·         Must have strong computer skills.

·         Must be able to pass required training to service fine mechanics and optics.  Ability to effectively service the equipment on which training is completed.

·         Multiple project and time management skills are required.

Special Demands:

Extensive overnight travel is required by automobile and air.