Clinical Support Specialist

Clinical Support Specialist (NOC Shift)

Department: Care Transitions

Location:  Gregory Bunker Care Transitions

Reports to:  Clinical Supervisor

Status: Full-time, NOC Shift: 3pm-11:30pm  

FLSA: Non-Exempt

Pay Range: $21.00 – 26.75/hr
 

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!  

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. 

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. 

Position Summary

The Clinical Support Specialist (CSS) will monitor patients in a recuperative care environment where unhoused patients come to heal from illnesses.  This role will perform vitals, observe patients, monitoring patient self-medication under the protocol of the program and report changes to the nursing staff. The CSS will support patients with medical appointments, medical refills, and other medical supplies as necessary.

Required Qualifications

• High School diploma, equivalent required or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Minimum of one year of medical assistant or CNA experience is preferred. Experience working Behavioral Health environment.
• Current First Aid and CPR Certification required.
• Must have the ability to maintain detailed records, strong attention to detail is essential.
• Ability to work with diverse populations in a respite care program.
• Excellent interpersonal, verbal, and written communication skills.
• Basic Outlook, Word, and Excel computer skills required.
• Treats clients with respect and dignity.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must have a valid driver’s license and insurable driving record.  Must meet employer requirements for auto insurance policy.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.

Essential Responsibilities

• Perform vital signs, patient monitoring, and report to a Licensed Vocational Nurse.
• Inform supervising staff when there is a change in client condition.
• Assist in the preparation for admission of residents.  This will include preparing rooms and beds, coordinating meals, and medication reconciliation.
• Assist clients in the admission, transfer, and discharge procedures.
• Review and document patient observations, medication logs, and progress notes.
• Observe medication taken; document and reconcile medications under the supervision of a Licensed Vocational Nurse.
• Maintain light housekeeping duties, such as cleaning up after meals and stripping laundry from beds,  as ne