Information System Support Specialist II - Client Technologies

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINEIT

CLIENT TECHNOLOGIES

Opening Date: December 13, 2024

Closing Date:  December 31, 2024

Job Class Code: 0931
Grade: 23
Salary: $56,666.48 - $79,510.08*/Annually (includes 15% recruitment & retention stipend, and eligibility for an additional 5% training bonus)
Position Number: 004250193

You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today has to work tomorrow.  You enjoy clearing hurdles as you strive for excellence.  If this describes you, we want you on our TEAM!!

OVERVIEW:                                                               

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large-scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. 

ABOUT THE JOB DETAILS:                                                                                                                    

You will perform technical services work in an integrated computer network environment.   

You will have an exciting opportunity to work on various system administration functions requiring a technical computer support background. 

You will be on a high-performing team with highly skilled IT professionals to support multi-user work groups crossing functional unit lines. This will include a full range of multi-user network operating system administration responsibilities.

Responsibilities include creating, updating, troubleshooting and managing software deployments via Intune and MECM. Managing and deploying Windows Updates and Vendor Specific driver updates using Intune and MECM. Managing and deploying Third Party updates using Patch My PC integrated with Intune and MECM. Researching and remediating security vulnerabilities. Create and update knowledge articles pertaining to software deployments, SOPs or other changes being made in the environment by the team. Create communication and instructions for major deployments completed by the team. All of this is handled within an Enterprise Environment. 

As the lead technician, supervision may be exercised over lower-level technical personnel.  You will also ensure that your team has the tools and training to provide world-class support. Teamwork is essential. We all help each other, regardless of our roles. You will be expected to use your experience and knowledge to mentor and teach lower-level technicians the skills they need to succeed. Work is performed under limited supervision.  A multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems.  

This position will be up to 90% remote/work-at-home. You will be required to be in the Augusta office at least once every two weeks.

WHAT WILL YOU DO?

• MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:   
  • Practice Customer-focus, ensuring that our customers are heard, and their needs are met.  
  • Hold ourselves to a high level of Accountability by being transparent with our stakeholders.  
  • Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.  
  • Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.