Technical Lead - Datacenter Deployments

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Systems, Enterprise IT, Information Systems

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

MEANINGFUL WORK AND PERSONAL IMPACT:

The work you’ll do at GDIT will be impactful to the mission of USSTRATCOM.  USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environment.

We are seeking a highly skilled Technical Lead - Datacenter Deployments to act as our subject matter expert and operational coordinator for hardware staging, installation, and physical asset lifecycle management. This is a senior-level, individual contributor role focused on directing daily technical activities, maintaining service level targets, and executing high-standard physical deployments within our datacenter.

As the technical spearhead of the deployment crew, you will prioritize incoming work orders, coordinate task execution, and ensure quality control. Your daily work will center heavily around client-facing workspace hardware—specifically the imaging, configuration, and rollout of end-user endpoints and peripherals. Additionally, you will support physical datacenter infrastructure (hardware racking and power routing) and champion our secure asset sanitization, media destruction, and government recycling (DRMO) initiatives.

You will play a crucial role in providing support in the following areas:

• Queue Optimization: Monitor and triage incoming incidents, service requests, and change orders within ServiceNow to ensure rapid response and resolution.
• Task Allocation: Distribute daily deployment and troubleshooting assignments across team members based on capacity and skillset.
• Quality Assurance: Review completed deployments to confirm they adhere to internal standards, safety guidelines, and cable management protocols.
• Technical Escalations: Act as the primary point of contact for complex deployment roadblocks or hardware troubleshooting issues.
• Pre-Deployment Preparation: Lead the staging process for client endpoints. This includes loading software images, installing specialized firmware, and deploying operating system updates.
• Hardware Rollout: Execute physical setup, connectivity, and configuration for end-user systems, including thin clients, KVM switches, high-resolution monitors, speakers, and input peripherals (mice and keyboards).
• Workspace Optimization: Standardize workstation builds to ensure a consistent, clean, and highly ergonomic layout for all end-users.
• Data Erasure: Conduct secure data wiping protocols on end-of-life or transitioning storage media in accordance with strict security compliance standards.
• Media Destruction: Operate physical destruction equipment to securely shred or crush decommissioned hard disk drives (HDDs) and solid-state drives (SSDs), keeping meticulous audit logs of destroyed serial numbers.
• DRMO Coordination: Manage the end-to-end Defense Reutilization and Marketing Office (DRMO) process, including sorting surplus assets, completing compliance documentation, palletizing gear, and coordinating custody transfers.
• Physical Cabinet Mounting: Perform rack-and-stack operations to secure physical devices and appliances inside server enclosures. (Please note: Logical server provisioning, operating system installations, and network configuration are handled by separate teams).
• Infrastructure Power Setup: Support cabinet-level power requirements, including the installation of rack Power Distribution Units (PDUs) and neat power cord routing.
• Inventory Accuracy: Log hardware locations and movements inside the datacenter database to guarantee near-real-time asset accuracy.

WHAT YOU’LL NEED TO SUCCEED:

• Associates degree; may be substituted for additional years of experience
• 3+ years of