Field Support Tech

Description

Essential Functions:
Coordinate measure appointments
Gather required information from sales
Schedule the measure with the provided contact
Prepare all required paperwork, tools and transportation
Coordinate field issue appointments:
Gather required information from sales and Engineering on best way to fix field issue
Schedule with the provided contact
Prepare all required paperwork, tools and transportation
Perform field support requirements:
Photographing the RTU in question
Capturing all required dimensions
Note any obstructions, special features, etc.
Document what issue was with pictures and description uploaded to the MER.
Document measure and field issues details:
Create a drawing using the captured dimensions
Upload drawing, photographs and other details to the appropriate job tracker
Inform the Inside Sales Account Manager that the measure has been completed.
Phone and computer work to coordinate and document measures and field work.
PERFORMANCE MEASURES:
Embraces and promotes CDI values
In general, is responsible for accurately performing the functions of all field support tasks.
Customer satisfaction

Requirements

QUALIFICATIONS:
Must be able to load, unload and handle a 65 lb. extension ladder
Must be able to carry a 30 lb. tool bag
Must be able to work in conditions from 0 F to 100 F
Must be able to talk with customers and coordinate what is needed to fix the issue.
Demonstrated application of CDI core values.
WORKING CONDITIONS / PHYSICAL DEMANDS:
Must be able to load, unload and handle a 65 lb. extension ladder
Must be able to carry a 30 lb. tool bag
Must be able to work in conditions from 0 F to 100 F