Concierge, Multifamily

Job Title

Concierge, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Job Description

ESSENTIAL JOB DUTIES: 

• Specific duties include, but are not limited to: welcoming resident guests, after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc. 

• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors. 

• Acquire a broad knowledge of the community and the surrounding area 

• Build strong relationships with current and future members of the apartment community. 

• Marketing the property 

• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective 

• Assist with on and off-site resident events and initiatives 

• Social Media posting, Blogging, and Internet Presence 

• Work as part of the site team to ensure that each event is a sociable and pleasurable environment 

• Answer the concierge phone line Ensure that the Community Amenities area has proper inventory 

• Proactive communication with Management for issues or concerns 

• Review the Activity Log and be ready to begin work at the commencement of the shift 

• Maintain an appropriate level of confidentiality in regard to the residents 

• Adhere to all property guidelines and standards of performance 

• Maintain work area to an appropriate level of presentation 

• Other duties as assigned 

COMPETENCIES:  

• Must be able to speak, write and communicate effectively in English 

• Must maintain professional appearance and comply with prescribed dress code policy 

• Ability to cope in a fast-paced environment and ability to work under minimal supervision 

 

IMPORTANT EDUCATION  

• High School Diploma, GED, Trade, Technical, or Vocational school  

IMPORTANT EXPERIENCE  

• 1+ years of related experience 

WORK ENVIRONMENT 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required