Account Executive, Group Sales - One World Observatory

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Account Executive, Group Sales is primarily responsible for sourcing and selling ticket packages to designated group sales clients within the public and/or tourism space on a year-round basis. This position will prospect through a highly proactive approach including outbound calls and face-to-face appointments. This includes upselling new and existing products to improve the client experience and cultivating referrals and leads. This individual will also assist the group sales team on a day-to-day basis by supporting ongoing communications with our Guest Services team and fulfilling invoices and ticket requests as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Achieve monthly & yearly ticket and revenue targets set forth by management
•  Provide superior service to current clients, partners, and prospects, including managing the booking process from lead generation to reservation, invoicing, payment and ticket fulfillment
•  Retain and grow business through consistent communication by phone, face-to-face/virtual meetings, and e-mail 
•  Develop client relationships to ensure long-term business 
•  Generate new sales leads through self-prospecting, current client networks, and other company provided resources
•  Respond in a timely manner to calls, inquiries and emails 
•  Maintain detailed and comprehensive records via venue’s designated CRM
•  Perform variety of responsibilities during group visits, other group events, etc. in order to support client needs or to promote venue’s products and services
•  Attend some networking events and possibly trade-shows or sales missions with management support
•  Ability to execute off-site job responsibilities or travel 10% or as needed/requested by management
•  Work non-traditional hours (nights, weekends & holidays as necessary)

SUPERVISORY RESPONSIBILITIES 

• n/a

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor’s Degree
•  Proficient in Microsoft Office
•  One (1) to two (2) years of professional work experience. Experience in attractions, sports, or entertainment with a group sales background is a plus.
•  Committed to success with a desire to excel within a team environment
•  Able to demonstrate flexibility and quickly adapt to change while continuing to be productive and positive team member
•  Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients