GTS Business Development & Customer Experience Manager

Description

Coraopolis, PA

Description

Responsibilities

Customer Relationship Management:

• Interface and Communication:
• Interface between GTS customers and project management teams.
• Communicate effectively with customers and stakeholders.
• Provide proactive communication to keep customers informed.
• Customer Relationship Ownership:
• Own the customer relationship post-sale.
• Build strong relationships with internal and external stakeholders/customers.
• Provide professional after-sales support to enhance customer loyalty.
• Expectation Management and Issue Resolution:
• Manage customer expectations regarding project deliverables and timelines.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Project Coordination and Execution:

• Work with the Laboratory Manager and Engineers to manage activities across departments to drive projects to completion.
• Ensure a positive customer experience.
• Drive stakeholder action and milestone completion.
• Take ownership of issues and conflicts, working proactively to resolve them.
• Support closed-loop learning for process improvement.
• Demonstrate curiosity and continuous learning.

Sales Facilitation:

• Meeting or exceeding sales goals.
• Presenting, promoting, and selling products or services.
• Negotiating contracts with prospective clients.
• Preparing and delivering appropriate presentations on products and services.
• Maintain positive business relationships to ensure future sales.

Facility Management and Contracting:

• Oversee contracting work related to the facility (e.g., repairs, renovations, maintenance).
• Ensure compliance with contracts and manage vendor relationships.
• Coordinate facility-related activities to maintain a functional and safe environment.
• Supply Management and Purchasing:
• Maintain inventory of supplies and equipment.
• Order necessary supplies for smooth operation.
• Monitor stock levels and restock as needed.
• Handle purchasing processes efficiently.

Additional Duties:

• Perform other necessary tasks as needed.

Position is Full time, and is located in Coraopolis, PA. This is NOT a remote position.

TRI Environmental, Inc. and Geotechnical Testing Services (GTS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Requirements

Requirements

Qualifications

• 2+ years of Project or Account Management experience
• Experience in testing service project coordination or project management
• Proven customer service background
• Proven friendly telephone voice and demeanor
• Ability to remain organized in a fast-paced environment, while managing multiple projects
• Excellent written and verbal communication skills
• Experience using a CRM and/or project management software
• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
•  Position is Full time, and is located in Coraopolis, PA. This is NOT a remote position.

TRI Environmental, Inc. and Geotechnical Testing Services (GTS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.