Director of Quality

R10075880 Director of Quality (Open)

Location:

Radnor, PA (Airgas HO) - Management - ASG

How will you CONTRIBUTE and GROW?

The Specialty Gases Director of Quality is responsible for the Specialty Gas Quality Management System for Airgas. This includes setting and monitoring quality standards and local quality assurance activities for all Specialty Gas production sites in Airgas. They are responsible for the Specialty Gas Quality Management Systems (QMS) through training, audits, and quality metric tracking. Works with Operations, IT, Customer Service and Sales to ensure quality specialty gas & equipment products are produced safely, while meeting both Airgas and customer requirements and managing the customer complaint process.

The Specialty Gas quality program at Airgas currently covers over 100 production facilities nationwide, as well as multiple registrations and accreditations (ISO 9001, 17025, 17043, 17034, 13485). The QMS system is centrally managed through a team of 7 direct reports to the Quality Director.

• Directing and supervising a staff of 6-8 quality specialists, quality engineers and quality auditors

• Development, monitoring, and evaluation of established quality metrics for continuous improvement (Round Robin, Audit results, customer complaint, internal reject rate, on-time delivery. etc)

• Maintaining ISO 9001, 17025, 17034, 17034 and 13485 registrations for Airgas; potentially expanding scope of registrations based on business requirements

• Initiating and maintaining all Specialty Gas and Device Gas SOP’s and distribution, as well as related document and data control.

• Overseeing internal audits of specialty gas production facilities according to the Specialty Gas QMS

• Set performance standards for the Specialty Gas QMS

• Preparing annual management review presentations related to the QMS

• Lead the implementation of new quality programs, including development of programs to support local, national and/or global policies

• Assist in the development of and oversee quality-related infrastructure for Specialty Gas products (e.g. Certificates of Analysis, Data Collection and transfer, Record retention)

• Managing investigations into quality issues (e.g. 5 Whys, 8D, Root Cause Analysis) with expected feedback to customers in 3-5 days

• Interfacing with suppliers & customers to resolve quality issues

• Provide support to Specialty Gas Training activities.

• Assisting in specialty gas vendor and equipment approvals

• Providing technical support to ensure compliance with all applicable regulations and Airgas processes and procedures

• Monitoring and managing implementation of best practices at multi-site and quality initiatives through project management and audit processes, including metrics and their application 

• Liaising with Airgas Corporate, Division and Regional Quality divisions

• Taking responsibility to ensure that the Quality functions meet or exceed operational goals and objectives, including maintenance of QMS no major audit findings

• Supporting operational goals for product lead time and on time deliveries

• Other duties as assigned

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Are you a MATCH?

• Bachelor's degree in Science related discipline (Chemistry, Biology, etc) or equivalent combination of education and experience

• Minimum of 10 years’ experience in Quality Management and/or Assurance functions

• Minimum of 5 years’ experience in implementation of or management of ISO 9000 and ISO 17025 quality systems

• Must have good verbal and written communication skills.  

• Industry operational experience preferred

• Must have prior staff management experience

• Good investigative and problem-solving skills with excellent attention to detail

• Good interpersonal skills and organizational skills

• Project management experience preferred

• Experience with implementation or management of ISO 17034

TRAVEL:

• Must be willing and able to travel 20-25% of the time within the US, Canada and the UK.

LANGUAGE SKILLS:                                             

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  

• Ability to write reports, business correspondence, and procedure manuals in English

• Ability to effectively present information and respond