Senior Informatics Technical Support Analyst - ONSITE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Senior Informatics Technical Support Analyst is responsible for providing support and technical issue resolution to field service and customers for IT requests and participating in the development of new products by providing feedback on privacy and security measures.

This position reports to the supervisor of Informatics Technical Support and is part of the Global Technical Support Team located in either Indianapolis, IN or Miami, FL and will be an ONSITE role five days a week.

In this role, you will have the opportunity to:

• Act as informatics/connectivity support on customer support calls and for field service engineers, supporting connected and cloud-based instruments.
• Navigate complex customer networking environments to facilitate the implementation of software and instrumentation.
• Provide pre-sales support on IT related issues for customers and sales partners.
• Support internal projects such as OS updates, patches, and new products to ensure service and customer readiness and attend customer implementations calls regarding BeckmanConnect, PROService, DI-IM, and LIS.
• Manage and sustain proprietary remote support tool including new account requests, troubleshooting, reporting and filling out IT assessments.

The essential requirements of the job include:

• Bachelor’s degree in a science field
• 5+ years of IT software and hardware support, and network/OS security preferably in a regulated laboratory or corporate environment
• Configure networking (Windows 2000, Vista, XP, 7, 10, 11) and troubleshoot network connectivity issues (firewall, proxy, IP configuration)
• Linux and DOS navigation and basic commands/scripting
• Troubleshooting ASTM and HL7 communication log and PC Hardware troubleshooting (failure to boot, component failure, etc.)

Travel Requirements:

• This position requires up to 10% travel.  Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Understanding of domain and computer policy application and priority
• Configure and troubleshooting network license for products and SQL database navigation and read/write commands
• Familiarity with laboratory privacy and security regulations (i.e. HIPAA, GDPR) restrictions

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and ava