System Administrator Sr (Desktop Support)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Computer Support, Troubleshooting, Windows Desktop Operating Systems

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

​Transform technology into opportunity as a System Administrator Sr (Desktop Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a System Administrator Sr (Desktop Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared System Administrator Sr (Desktop Support) joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEM ADMINISTRATOR SR (DESKTOP SUPPORT) WILL MAKE AN IMPACT

As a System Administrator Sr (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

Key Responsibilities:

• Provide frontline support for desktop systems, including troubleshooting hardware and software issues
• Manage user accounts, permissions, and access rights
• Install, configure, and maintain desktop operating systems and applications
• Respond to and resolve user tickets in a timely and professional manner
• Perform regular system maintenance and updates to ensure optimal performance and security
• Assist with the implementation of new technologies and software deployments
• Document technical solutions and maintain knowledge base for common issues
• Collaborate with other IT teams to resolve complex issues and improve overall service delivery
• Provide basic network troubleshooting and support
• Conduct user training sessions on new software or hardware as needed

WHAT YOU'LL NEED TO SUCCEED:

Requirements:

• Associate's degree in IT or related field, or equivalent experience
• 5+ years of experience in desktop support or similar IT role
• Strong knowledge of Windows operating systems and Microsoft Office suite
• Familiarity with basic networking concepts and troubleshooting
• Excellent customer service skills and ability to communicate technical concepts to non-technical users
• Security+ certification or ability to obtain within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Willingness to provide occasional after-hours support

Physical Requirements:

Ability to lift and move equipment up to 40 pounds

Desired Skills:

• Experience with remote desktop support tools
• Knowledge of Active Directory and Group Policy
• Familiarity with IT service management tools (e.g., ServiceNow)
• Basic scripting skills (PowerShell, batch, etc.)
• Experience in a government or intelligence community environment

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#RoverGSS

The likely salary range for this position is $107,913 - $145,999. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Wo