Administrative Associate - Office of the Registrar

Job Posting Title:

Administrative Associate - Office of the Registrar

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Hiring Department:

Office of the Registrar

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

Provides a wide variety of administrative support and customer support services to students, faculty, staff, parents, alumni, and the public for operations pertaining to the Office of the Registrar functions. The current office needs are in the registration and transcript areas. These teams are student-facing and support university departments and services. This position is looking for a self-motivator that can contribute as member of a team, while exhibiting quality interpersonal skills and problem-solving abilities, with the aptitude to learn and apply new technical skills.

Responsibilities

• Communicate information/data to students, parents, staff, faculty, and reporting entities. Research and retrieve data to respond to community requests.
• Conduct various activities in the Registrar's office including yet not limited to registration support, transcript services, and student academic records related.
• Coordinate the exchange of information with campus community consistent with federal and State law and educational policy.
• Participate in and support team and campus-related projects. Actively participate in meetings, training, and presentations.
• Troubleshoot customer inquiries, issues, and complaints (includes follow up contact as needed). Process and fulfill requests for information regarding students, courses, and degrees.
• Verify accuracy of records. Enter and update electronic information. Store and access paper and electronic documents. ​

Required Qualifications

Bachelor's degree and one year of administrative experience. Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat. Demonstrate adaptability, experience working in a team setting, attention to detail, ability to engage, be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills. Ability to display tact and professionalism, work cooperatively in the office environment, and provide excellent customer service. Require minimal supervision and use time efficiently. Respond to requests for service and assistance. Exhibit sound and accurate judgment. Demonstrate persistence and overcome obstacles. Ability to take initiative in working both independently and in cooperation with others. 

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's degree or more than three years of clerical or office experience. General and demonstrated knowledge of operations in a Registrar's Office. Extensive experience in a position that demonstrated advanced competency in direct customer service, problem solving, or related job knowledge. Demonstrated organizational ability, adaptability negotiation skills, and work under pressure. Experience in identifying and resolving problems in a timely manner. Strive to continuously build knowledge and skills. Experience working in a university environment and assisting individuals.

Salary Range

$43,000

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left h