Certified Medical Assistant

Boulder Care is looking for a Certified Medical Assistant (internally referred to as a Care Advocate) for a 100% remote, full-time, position with multiple shifts available based on team needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About us 

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes among others.

About the role

The Care Advocate (CA) at Boulder Care is an important part of a collaborative team that works together to guide patients with substance use disorder throughout their treatment journey. You will serve as a passionate advocate on behalf of the participant. In partnership with the patient, you’ll navigate traditional systems to overcome access gaps, discontinuity, and stigma. 

As a Care Advocate, you will be part of an integral team that supports patients and clinicians. Your ability to form lasting, high trust relationships will meaningfully impact experience and overall success in the program.

Work from the convenience of your own home, with the occasional call and weekend coverage expected. You will be supported by a clinical team (physicians, nurse practitioners, peer recovery specialists) and technology built to support both patients and our care teams in delivering these critical services. 

Success in this role 
Patient-Facing Functions - 50%

• Complete new patient intake prep
• Schedule and complete oral fluid test visits
• Complete and schedule Medication Adherence Monitoring (MAM) visits

Administrative Functions - 50%

• Monitor incoming patient messages
• Review urine drug screen results and update chart
• Complete phone calls for any patient needs regarding care
• Communication with pharmacies for refills and authorizations
• Generate lab orders
• Support clinician with patient care (referrals, records, letters, transition of care, etc.)

Requirements for the role

• A minimum of two years experience as a Certified Medical Assistant
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, or peer coaching
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Extensive experience with scheduling and maneuvering through multiple schedules
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine preferred
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members
• A dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards

Nice to have but not required

• Experience working remote / telemedicine strongly preferred
• Previous experience with Substance Use Disorder and Harm Reduction
• Lived experience with SUD or AUD recovery (your own or a loved one)
• Bilingual in English and Spanish

Work environment

• Changes to working location require pre-approval from People Operations and are not guaranteed
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