Director, Hands-on Content

Job Description:

As the Director, Hands-on Content, you will set the vision and operational strategy for producing and scaling high-quality hands-on experiences for the Pluralsight platform. You will lead a team of individual contributors responsible for delivering hands-on labs and interactive experiences at scale, while driving alignment across Content, Product, and Engineering on the future of hands-on experiences at Pluralsight.

You will be accountable for balancing innovative new ways to deliver hands-on experience with quality and throughput. You’ll partner closely with R&D, Engineering and Product to improve the technical foundations of lab delivery and create a scalable, measurable production system.

Who you’re committed to being:

• A strategic operator who can translate business goals into scalable production systems, measurable outcomes, and technical requirements.
• A technical leader who can engage in platform-level discussions (lab architecture, automation, telemetry, reliability), and guide technical direction without needing to be the primary engineer.
• Comfortable working with technical documentation, structured templates, validation frameworks, and QA systems.
• A proactive problem solver and facilitator; you remove blockers and ensure teams are set up for success by seeking ways to improve processes and iterate on our hands-on experiences.
• A collaborator with a proactive communication style, willing to contribute while also operating autonomously with the ability to lead through change and growth.

What you’ll do:

• Lead and develop Technical Content Producers, drive career growth, performance management, and team structure planning.
• Own the production operating model: intake, prioritization, staffing/capacity planning, delivery forecasting, and roadmap alignment.
• Oversee the production of hands-on labs and experiences across your team, ensuring content meets standards and is delivered to schedule.
• Identify and implement improvements and workflow efficiencies; establish repeatable processes and governance across teams.
• Identify, surface, and mitigate risks associated with project scope and schedules; drive resolution across stakeholders.
• Contribute to content standards and processes.

Experience you’ll bring:

• Technical proficiency in software development, IT Operations, DevOps, Cloud or similar technologies
• Ability to establish technical standards for lab creation including: environment configuration, validation/testing practices, versioning strategy, and maintenance practices.
• Background in lead automation and tooling improvement planning in coordination with R&D, Engineering, and Product to increase lab reliability, reduce production time, and improve learner experience
• Ability to evaluate lab platform capabilities and constraints, and translate them into production standards and team guidance.
• Previous background in an education or instructional environment or similar preferred.

Requirements:

• 5–8+ years of experience in technical content creation, content production, or learning experience delivery.
• 3+ years of people leadership experience, including leading senior ICs and/or managers.
• Demonstrated experience as a technical practitioner (ex: software engineer, systems administrator, cloud engineer, DevOps practitioner, security engineer, or equivalent), with the ability to troubleshoot real-world technical environments.
• Participate in technical deep dives related to lab capabilities, topical accuracy, and delivery
• Strong understanding of hands-on content creation processes and standards, including a strong working knowledge of the technical underpinnings of hands-on platforms and tooling.
• Demonstrated ability to lead complex, cross-functional initiatives involving Content, Product, Engineering, and Marketing.
• Proven ability to assess multiple project needs, prioritize effectively, and manage tradeoffs across scope, schedule, and quality.
• Ability to provide constructive feedback, coaching, and mentorship; build high-performing teams through development and accountability.
• Experience working in fast-paced teams and the ability to work asynchronously with remote teams across time zones.
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We’re a blended work