CNA Supervisor

Description

Job Summary: The CNA Supervisor provides direct, compassionate care to residents in a long-term care setting while serving as a mentor and resource to the CNA team. This role ensures the consistent delivery of high-quality, person-centered care by assisting with daily resident needs, supporting team workflow, and fostering a safe, respectful, and dignified environment. The CNA Supervisor collaborates with nursing staff and leadership to coordinate resident care, maintain regulatory compliance, and promote a positive workplace culture. 

 Learn about Plymouth Place Benefit Packet offered to all Full Time Employees: 2025 Benefit Guide. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:

PEOPLE 

STEWARDSHIP

SERVICE

QUALITY

GROWTH

· Provide direct care to residents, including assistance with activities of daily living (ADLs), mobility, dining, and personal care.

· Observe, document, and promptly report changes in residents’ condition to nursing staff.

· Serve as a role model by consistently demonstrating professional, compassionate care practices.

· Mentor and support CNAs through onboarding, training, and ongoing skill development.

· Provide guidance during shifts, ensuring team members follow care plans, schedules, and safety protocols.

· Communicate effectively with wellness nurses and leadership regarding staffing, workflow, and resident needs.

· Assist in organizing daily assignments, prioritizing resident needs, and ensuring appropriate coverage.

· Monitor staff compliance with infection control, safety, and resident care policies.

· Support documentation requirements by ensuring accurate and timely completion of records.

· Participate in quality improvement initiatives, staff meetings, and training programs.

· Build positive relationships with residents and families, addressing concerns with empathy and professionalism.

· Assist in planning and supporting engagement activities that enhance residents’ quality of life.

· Promote resident engagement and socialization through encouragement of daily routines and activities.

· Model professional standards, including proper uniform, visible name badge, and adherence to no personal device use while on duty.

· Support a multi-disciplinary approach to resident care, maintaining open communication with the care team regarding changes in diet, mobility, or emotional well-being.

· Demonstrate transparency in reporting all incidents affecting resident care, following the chain of command.

· Identify, address, and report inappropriate staff behavior in accordance with progressive discipline policies, ensuring all team members are held accountable to established standards.

· Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Plymouth Place policies and procedures.

· Maintain regular and punctual attendance at work and meetings.

· Attends in-service and education programs.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• During emergencies or natural disasters may be required to be on duty for the duration of the disaster. 
• Additional duties, responsibilities, and activities to be completed as assigned. 

Requirements

JOB REQUIREMENTS:

· High school diploma or equivalent required.

· Current certification as a Certified Nursing Assistant (CNA) in good standing with the state.

· Minimum of 2 years of CNA experience in long-term care, assisted living, or related healthcare setting required.

· Prior experience in a leadership, mentoring, or supervisory role strongly preferred.

· Current CPR and First Aid certification.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Understanding of long-term care regulations, infection control, and resident rights.

· Familiarity with care plans, documentation standards, and quality improvement processes.

· Knowledge of person-centered care practices and approaches to dement