Embedded Shift Operations Manager

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

​Our Benefits include:

• Medical/Dental/Vision
• Long Term/Short Term Disability
• Basic Life and AD&D Insurance
• 401(k) up to 5% matching
• PTO: 10 days accrued per year and 4 personal days each year
• Sick: 5 sick days front loaded every year

Job Description

About the Role

​Sibylline is looking for experienced Shift Operations Managers (SOMs) ​to join our team, working on-site, embedded within our client’s rapidly evolving GSOC. SOMs will be responsible for managing teams in the client’s office location, based in Arlington, Virginia. SOMs must excel in people management and be comfortable providing senior-level direction for operational and tactical responses to safety and security issues in a dynamic, high-intensity environment.

Successful candidates will have a proven track-record in three key areas: (1) managing diverse teams under pressure to achieve results while fostering a supportive, collaborative environment; (2) managing timely assessments of potential risks to the customer and overseeing immediate response to the satisfaction of stakeholders and/or in accordance with established policies and procedures; and (3) managing multiple priorities and concerns and escalating significant issues to senior-level management as necessary.​

SOMs will serve as the senior Sibylline representatives on shift at the client’s GSOC, and are thus responsible for the overall response to issues that arise on-shift as well as the day-to-day management of assigned personnel. The shifts are structured with a SOM, who directly manages multiple Supervisors. The Supervisors in turn manage multiple Lead Operators and Operators.

This role is for the overnight shift, Monday through Friday, 2200 - 0645.

Duties and Responsibilities

​Essential Functions

​ Operations Management

• Provide strategic direction and hands-on guidance to Supervisors and other team members to manage all activities and emerging issues that occur on-shift, including physical security, safety, and business continuity events.
• Respond to escalations and provide direct assistance/communications to stakeholders, including field-based security specialists, site security facilitators, and facilities managers as required.
• Use judgement to assess immediate risks to the safety and security of customers, providing timely communications to customers about those risks when needed.
• Lead initial crisis management functions in response to breaking events and work with regional crisis leads for incident escalation and handover.
• Provide exemplary customer service to the client and those requiring GSOC support or services, whilst helping subordinates to reach a similar level of customer service-related excellence.
• Escalate issues as required to more senior-level manager and/or the client.
• Provide oversight and quality assurance for all tasks completed on assigned shifts, including final product review and approval prior to dissemination.
• Monitor and track metrics and key performance indicators for biweekly and quarterly review as required by the client contract.

Personnel Management

• Serve as the line manager to on-shift Supervisors and skip-level manager to their subordinates.
• Ensure appropriate staffing coverage and alignment of responsibilities.
• Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals.
• Manage performance- or behavior-r