Director of Client Services

WHO WE ARE

Click here to learn more about Broward House!

 

Life-changing work is happening here… Join us!

 

Every day at Broward House someone finds healing; someone’s mind is renewed; hope and health restored. All because of our team of incredibly skilled and passionate Care Guides (potentially YOU!)

 

What does it mean to be a Care Guide? All Staff in each position at Broward House is considered a Care Guide it is the goal of everything we do from Finance to Social Worker

 

It means you are driven by improving community and ready to serve our neighbors in need. You care about important issues like mental health, HIV prevention and care, affordable housing, and improving the overall health of your community. 

 

You see challenges as opportunities and enjoy learning new things. You are self-motivated with an ability to shift priorities based on the need of the clients, and Agency. You believe that change is possible and ready to do the necessary work to make it happen.

At Broward House, we are doers. Words are good, but action is better. Our work is serving others, providing care to people living with HIV and uplifting our most vulnerable communities. 

 

We are a united group, guided by our Core Values… We are Authentic, Consistent, Adaptable, and Resolute in our mission. Dignity is our foundation and client care is at the center of everything we do. We believe everyone has value and deserves to be seen, heard, and empowered!

 

If this describes you… YOU may belong here! We are your people. 

YOUR CONTRIBUTION TO OUR SUCCESS!

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health.  Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability, and a resolute commitment to equity in health care.

This position requires planning, coordinating and monitoring all programmatic, contractual and fiscal activities for the Client Services department for efficient, effective operations and compliance with established licensing and standards of care requirements.   May be deemed to exercise discretion and independent judgment with respect to matters of significance.

In addition to other responsibilities, this position will have the opportunity to:

• Develops, implements, assesses, revises and monitors service programs to meet stakeholder needs.
• Formulates, reviews and revises policies and procedures to ensure best practice.
• Coordinates and maintains compliance with accreditation standards, documentation and records as required by regulatory agencies.
• Fiscal monitoring and analysis of programmatic and department budgets with attention to overall agency financials. Maximizing utilization of available funding.
• Track, report and analyze statistical data regarding program performance.
• Develops, implements, and monitors strategies to maximize productivity, outcome standards, service delivery and revenues.
• Address client grievances and agency incidents with written responses including licensing and funding documentation, as appropriate.
• Engages, counsels, manages, motivates, and effectively works with high-risk, vulnerable client population, including chemically dependent persons.
• Prepares reports in accordance with regulatory agency standards including outcome measures.
• Maintains appropriate staffing patterns with qualified personnel through hiring, supervision, and training.
• Monitors and supports clinical competencies through accepted discipline supervision standards.
• Ongoing evaluation of employee performance and training needs

 

Skills/ Requirements

• Master’s degree in social work, Mental Health Counseling or Marriage and Family Counseling or related Human Services/Public Health
• Five years’ experience in Human Service services, Case Management experience preferred.

• Advanced knowledge of HIV disease, intervention, and prevention.
• Critical review of policies and procedures
• Ability to respond to critical/crisis situations effectively.
• Knowledge management principles and practices
• Creative and solution focused.
• Effective verbal and written communication skills
• Ability to handle confidential information appropriately.
• Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public.
• Ability to demonstrate and model culturally competent behavior.
• Moderate to advanced computer skills