Group Director, Technical Program Management

Position Summary...

What you'll do...

About the role:

The Group Director of Technical Program Management will oversee and implement strategic programs across the enterprise, ensuring they align with business objectives and providing clear solutions. This position demands deep technical knowledge and cross-functional leadership to mentor teams, manage complex projects, and influence stakeholders, all while utilizing industry best practices and emerging technologies. The Group Director delivers critical business insights through analytics, ensures goals and execution are aligned across functions, and propels strategic partnerships and initiatives. In this role, you will collaborate with the EVP of Global Tech Platforms, handling a variety of tasks that allow the EVP to concentrate on central leadership responsibilities within the business and the broader Global Tech Organization.

What you will do:

Program Planning & Development: 

• Define a program implementation strategy that impacts an entire domain across the enterprise. 

• Secure commitment across the enterprise. 

• Identify and address cross-pillar gaps (e.g., dependencies, performance). 

• Drive clarity in a program on business/technology solutions/problem statements and build consensus with stakeholders, leaders, and executives. 

• Define frameworks and guidelines to identify synergies, overlap, and waste across the enterprise. 

• Proactively scout the market to identify best practices to improve ways of working. 

Technical Expertise: 

• Advises and brokers agreement on end-to-end, high-level system/solution design of complex systems through an understanding of end-to-end systems. 

• Invents, evolves, simplifies, and improves overall initiatives by leveraging knowledge of technical systems. 

• Validates and provides solutions to complex problems by conducting impact analysis. 

• Proactively checks for design flaws that may lead to outages and recommends alternatives to prevent impacts to customer experiences and business continuity. 

• Identifies gaps/opportunities within or between services, tools, and workflows across the architectural landscape and recommends solutions. 

• Establishes new/innovative processes or approaches to manage delivery plans, thoroughly informed and accounting for decoupling but gaining alignment between applications* infrastructure** and security to ensure quality outcomes for new initiatives and the modernization^ of existing technology stacks. 

• Analyzes the short- and long-term impacts of end-to-end architecture on initiatives and on adjacent areas/domains and recommends solutions. 

• With an enterprise-wide view, establishes frameworks and methodologies to translate end outcomes into system/platform/security-level elements across mult