NI-Patient Access Rep Hospital

Pay Range: $19.58 - $27.41 / hour 

Additional components of compensation may include:

• • Evening, night, and weekend shift differential
  • Overtime
  • On-call pay

Benefits information: https://careers.uwhealth.org/benefits/

 

At UW Health in northern Illinois, you will have:

•    Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

•    Annual wellness reimbursement

•    Opportunity for on-site day care through UW Health Kids

•    Tuition reimbursement for career advancement--ask about our fully funded programs!

•    Abundant career growth opportunities to nurture professional development

•    Strong shared governance structure

•    Commitment to employee voice

POSITION SUMMARY:

Under the general direction of the Patient Access Supervisor, the Patient Access Representative-Hospital enters and verifies demographic and insurance information, identifies and collects patient financial obligations, and registers or admits the patient. This position will be crossed trained to register ambulatory, emergency department, and admitted patients, as well as complete notification of admissions to insurance companies, coordinate preadmissions, and ensure proper admissions documentation relative to diagnosis, attending provider, service assignment.

The individual is ultimately responsible for assisting patients and families via phone, at the bedside for inpatients, in the emergency department, or in clinics, and works closely with clinic and business office representatives, providers, and inpatient units. This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

EDUCATION/TRAINING:

Minimum:

High School Diploma or Equivalent

Preferred:

Associate degree in Business, Finance. Health Information Management or related field

LICENSURE/CERTIFICATION:

Minimum:

N/A

Preferred:

N/A

EXPERIENCE:

Minimum:

One (1) year of experience in a customer service-related field

Preferred:

One (1) year of experience in a healthcare, call center, business, financial or insurance related field

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

• Ability to work independently in a demanding environment.