Senior Infrastructure Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

What You’ll Be a Part Of: 

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.   
   
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.   
   
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

About the Role: 

We're looking for an engineer to join our Infrastructure team which hosts platform and the underlying services in cloud platforms for our clients. On the Platform Team you'll work with engineers on the infrastructure team as we tackle problems of tooling, deployment, observability, performance, architecture, and lots of other fun stuff. Our work as a team is broad - you will gain exposure to things you've never worked with and have a chance to build deeper expertise in what you do know.  This is a high impact engineering role and is best suited to someone who is excited to work in a growing startup and wants the opportunity to contribute to a growing infrastructure team. 

Responsibilities: 

• Design and Build Scalable Backend Systems  
  Develop high-performance, reliable backend services that power core Customer Data Platform (CDP) capabilities, ensuring scalability and long-term maintainability. 

• Improve and Refactor Existing Services  
  Continuously enhance system performance and code quality by refactoring legacy services, adopting modern best practices, and addressing technical debt. 

• Maintain Operational Support and Platform Stability  
  Contribute to the stability and resilience of the platform through active monitoring, troubleshooting, and participation in the Platform On-Call Rotation. 

• Collaborate Across Teams and Mentor Others 
  Work closely with cross-functional partners in product, frontend, and DevOps. Provide technical mentorship and knowledge sharing within the