Financial Support Technician - Pricing & Revenue

JOB LOCATION

Aurora, Colorado 80016-2946

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary: $23.08 - $28.85/hour

The deadline to apply for this position is July 18th, 2025. However, it is subject to close at any time once a qualified pool of applications is received.

Primary Duties & Responsibilities

• Perform billing, credit and collections functions
• Assist with processing application processing for Aurora Water Cares assistance program
• Providing customer service and responding to inquiries in-person, over the phone, and electronically
• Perform accounting support work involving the review, balancing, and reconciliation of various financial data
• Responsibilities may include entering data, payment into financial systems and customer accounts
• Creates and reviews various financial reports and dashboards for KPI and various metrics
• Writes reports from various software applications for data retrieval
• Communicates and resolves related issues
• Reviewing documents for compliance with applicable policies and procedures
• Compiling and generating reports; providing customer service and responding to inquiries
• Review and maintain records within different financial systems
• Preparing and processing data uploads
• Conducting research into area issues
• Review data trends and make predictions utilizing different data sources
• Responding to inquiries and issues
• Making and documenting adjustments to accounts
• Communicate effectively both verbally and in writing
• Must have excellent customer services skills, a positive attitude, and be able to work with various work group levels and other departments within the city
• Operates a variety of office equipment including personal computer with varied software

 

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High School Diploma or GED
• Associate's Degree in finance, business, office administration or directly related field preferred.

Experience: 

• At least two (2) years increasingly responsible financial and administrative support experience
• Minimum intermediate knowledge of Microsoft Office products including Word, Excel, and PowerPoint required.
• Experience using a multi-line phone line preferred.
• An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered

Knowledge:

• Knowledge of standard office procedures.
• General business practices.
• Report formatting and records maintenance.
• Office management principles.
• Personal computers including word processing, database, and spreadsheet software application program.

Skills: 

• Excellent customer service skills over the phone and in-person.
• Strong interpersonal skills.
• Skill in operating a personal computer with related software.
• Efficiently and accurately key information using a keyboard.

Abilities: 

• Ability to establish and maintain effective working relationships with employees, citizens, and elected officials.
• Handle sensitive or stressful situations with ta