Customer Manager, Grocery

Job Description:

Title: Customer Manager, Grocery

Locations:

External Applicants: CIN/ BRN/ PHX

Internal Applicants MUST be based in CIN

Workstyle: Hybrid (3 days in office)

Mars does not sponsor visas for this role. This position is eligible for relocation benefits

The Grocery Customer Manager is responsible for leading the development and execution of strategic customer plans for Customers within the Grocery Channel, forecasting, driving profitable growth, optimizing trade spend, and ensuring alignment with internal brand and supply chain teams. This role serves as the primary point of contact between the customer and cross-functional teams.

What will be your responsibilities?

• Relationship Management: Owns day-to-day relationship with Grocery Customer and leads Joint Business Planning annual cycle with Customer
• Sales & Revenue Growth: Develop and execute plans to drive revenue and market share, deliver sales targets including GSV/NSV and trade.
• Forecasting: Responsible for sales forecasting across total business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
• Trade Management: Optimize trade investment and ROI; manage promotional effectiveness and compliance, and ensure trade spend aligns with company strategy and customer expectations.

What are we looking for?

• Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
• 3-5+ years of relevant customer management experience
• Attention to detail and fluent understanding of forecasting and budget management.
• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders.
• Strong analytic skills and ability to develop and influence customer strategies with effective storytelling and strategic mindset.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.