Account Management Sr Specialist

Job Description

Avendra is North America's leading hospitality procurement services provider. Avendra was founded in 2001 by hospitality management companies looking to leverage buying power and create efficiencies in supply chain management. Acquired by Aramark in 2017, Avendra now manages supplier contracts and sourcing responsibilities for Aramark businesses in North America, other group purchasing organizations owned by Aramark, as well as our traditional hospitality clients. We combine years of hospitality expertise, purchasing power, services and software to help customers impact the bottom line, improve operational performance, and better serve guests and customers. Avendra is headquartered in Rockville, Maryland and employs about 400 associates.

The Manager, Strategic Accounts will have direct responsibility for a group of clients as well as provide project management, analytical and other support for key clients managed by the Account Management team.

The Manager’s primary role is assist with fulfillment of business imperatives and strategic objectives outlined in the client plans for a select group of clients for which the Senior Manager is directly. In addition, the Manager will have responsibility for the management of complex projects for his/her own client base and for other assigned client initiatives which would involve effective internal liaison efforts with Strategic Sourcing departments, AP&A and other Avendra support organizations.

Position Reports to Vice President, Client Success

Job Responsibilities

Primary Responsibilities

• Managing Assigned Client base​​​​​​​
  • Maintain excellent client level (headquarter, regional) relationships with assigned clients
  • Retain clients (renew client agreements), deliver economic and strategic value through Avendra solution
  • Write and maintain client plans for assigned clients
  • Influence client contacts to drive results
  • Lead meetings with client stakeholders; educate clients about Avendra
  • Communicate client priorities and leverage resources within Avendra to meet client plan objectives
  • Engage cross-functionally within Avendra to advocate on clients' behalf; support client's priorities and implement solutions
  • Maintain high account satisfaction with Avendra
  • Present professionally and effectively at client meetings (in person, webinar, phone)
• Provide analytical assistance to Directors, and VP, Strategic Accounts with their assigned clients​​​​​​​
  • Assist the Strategic Account Directors on the team with delivering against account strategy/objectives
  • Analyzes spend and other data to identify opportunities
  • Implement participation objectives
  • Address issues that have been escalated
  • Assist with, and create, reporting that captures and reports out on key Account Management activities
  • Lead special projects as assigned

 

Secondary Responsibilities

• Assist in identifying and selling new programs and Avendra offerings (as applicable)

• Coordinate regularly scheduled development and distribution of documents and reports of account objectives and communication goals

Qualifications

• The ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite (as necessary)
• The ability to analyze data, summarize it in common language, and make recommendations to customers is a key requirement for the position

Primary Competencies

• Functional/Technical Skills
• Problem Solving & Analytical Skills
• Quality & Continuous Improvement
• Effective Written and Oral Communications
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