Solution Consultant - Strategic Accounts

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. As we scale within this segment, the technical and administrative experience becomes critical to unlocking adoption, expansion, and long-term value.

As a Solution Consultant within Strategic Accounts, you are responsible for ensuring that Mentimeter is implemented, configured, and positioned in a way that works seamlessly within complex enterprise environments. You operate as the technical partner within the account team, working closely with Strategic Key Account Managers and Enterprise Customer Success Managers to remove technical blockers, guide enterprise setup, and ensure a scalable foundation for growth.

This is not a support role. You are a proactive consultant, working directly with IT, security, and operational stakeholders to shape how Mentimeter is deployed and experienced across the organization.

Core Responsibilities

• Own the technical setup and rollout of Mentimeter for strategic enterprise customers, including SSO, SCIM, domain control, workspace architecture, and integrations
• Act as the technical lead in customer conversations, confidently engaging IT, security, and procurement stakeholders to ensure enterprise readiness and trust
• Translate complex technical concepts into clear, business-relevant narratives that support enterprise buying decisions and long-term adoption
• Design scalable workspace and licensing structures aligned to how the customer operates, ensuring long-term usability and efficiency
• Identify and proactively resolve technical and administrative friction points that could slow down adoption, expansion, or renewal
• Support Strategic Key Account Managers in commercial processes by strengthening technical positioning, handling security concerns, and enabling confident deal progression
• Partner closely with Enterprise Customer Success Managers to ensure that technical setup enables strong adoption, value realization, and expansion
• Act as a bridge between customers and Product by translating recurring technical patterns and challenges into structured feedback and improvement opportunities
• Enable the wider sales organization through training, tools, and self-service documentation to handle common technical questions confidently

Must-Haves for the Role

• Minimum 5 years working experience, with 2+ years of working in a Solutions Engineering, Technical Consulting, or similar customer-facing technical role in SaaS
• Strong understanding of enterprise environments, including identity providers (e.g. Okta, Azure AD), SSO, SCIM, and security requirements
• Proven ability to engage and build credibility with technical stakeholders such as IT, security, and procurement teams
• Ability to translate technical concepts into clear, business-oriented value for non-technical stakeholders
• Strong problem-solving skills with the ability to navigate complex and ambiguous customer environments
• Experience working cross-functionally with sales, customer success, and product teams
• Structured and proactive approach to managing multiple stakeholders, priorities, and technical workstreams
• Excellent communication skills and professional-level English

What This Role Is Not

• Not a reactive support function handling tickets or day-to-day issues
• Not responsible for driving adoption or usage (owned by Customer Success Managers)
• Not responsible for commercial ownership or negotiations (owned by Key Account Managers)
• Not a product development role, but a key contributor to product direction through customer insight
  
  

Resources we have to support you:

• Marketing and Sales team to support in analysis and tactics
• A Sales Operations, Sales Enablement and Business Development departments who provides projects to continuously support the sales team
• Professional toolstack (Mixpanel, DataDog, Looker, Hex, Claude, ChatGPT, Notion, Linear, Aikido, NotebookLM, Salesforce, PlanHat, Braze etc.)