Clinical Care Expediter - Registered Nurse - CareHub/Transfer Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

Clinical Care Expediter - Experienced RN/Registered Nurse - Patient Flow & Transfer Center/CAREHub Duke University Hospital – Durham, NC 

 

As of 10/1/23 - Experienced RNs with are eligible to receive a $15,000 DUHS Commitment bonus for the Patient Flow & Transfer Center Team (or former Duke employees coming back after 1 year into the Duke Health System).

 

The Patient Flow team at Duke University Hospital is looking to grow!  An exceptional group of Clinical Professionals dedicated to the facilitation and coordination of patient movement within a world class healthcare system, surrounding regional healthcare systems, and beyond!

 

Department Profile:

The Patient Flow team works with referring agencies, hospitals, clinics, and emergency departments throughout the state and beyond to coordinate safe and efficient integration into the Duke University Health System. This team also facilitates patient movement throughout the facility by coordinating transfers between the Inpatient Units, PACU, Emergency Department, and Ambulatory Clinics. This team works alongside providers to identify patient needs, triage needs based on acuity, and ensure that patients are relocated in accordance with their needs.

 

Work Hours & Shifts:

• Day shift available Monday - Friday (8 hour shifts)
• 11a-7:30p Monday - Friday
• No weekends required

 

Job Summary:
The Clinical Expediter at Duke University Hospital plays a pivotal role in optimizing patient flow and enhancing operational efficiency within the healthcare system. This position requires a dynamic individual with strong clinical knowledge and exceptional organizational skills. The Clinical Expediter collaborates with healthcare teams, including physicians, nurses, case managers, and support services, to streamline the discharge process, expedite physician order execution, and coordinate the timely transfer of patients. They play a key role in facilitating communication, resolving barriers, and ensuring the seamless transition of care. The Clinical Expediter actively identifies opportunities for process improvement, implements best practices, and maintains a patient-centered approach to enhance the overall patient experience. By leveraging their clinical expertise and effective coordination skills, the Clinical Expediter contributes to optimizing resource utilization, reducing length of stay, and promoting efficient and effective healthcare delivery at Duke University Hospital.
 

Responsibilities:

• Demonstrate a deep understanding of CareHub tiles to identify patterns and implement proactive strategies for patient progression
• Triage and address barriers to discharge in real-time, freeing up high-demand beds and optimizing hospital capacity
• Utilize electronic medical records, collaborate with care teams, and leverage available resources to promptly manage alerts and prioritize issues
• Escalate clinical priorities and propose strategies for resolving issues affecting patient progression to CAREHub leadership and/or CSU leaders
• Collaborate closely with local care teams, ensuring effective communication and partnership in implementing resolution pathways

 

Knowledge, Skills, Education, and Experience Required:

• Graduation from an accredited Bachelor's Degree in Nursing or higher
• Minimum of 3 years of RN experience in a medical-surgical inpatient unit
• Knowledge of Duke Health System hospitals and patient care units preferred
• Strong communication and problem-solving skills across multiple platforms and modalities

 
Licensure, Certification or Registration Required:

• Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
• BLS (or higher) certification required

 

Duke is an Affirmative Action/Equa