Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next:

Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Twilio’s Government, Policy and Regulatory Affairs (GPRA)  team is a strategic component of our success. As our EMEA presence grows, the Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs will join a growing and dynamic team. Working closely with the business, you’ll help track, assess, and communicate policy evolutions, and contribute to the development and execution of our engagement and compliance strategy, representing Twilio to EU institutions, governments, and authorities in EMEA.

Responsibilities

In this role, you’ll:

• Coordinate and maintain internal communication workflows, ensuring timely updates, document management, and alignment across EMEA and global GPRA teams.
• Own and drive key GPRA EMEA processes, including newsletters, and knowledge-sharing updates.
• Set up, coordinate, and prepare internal and external meetings as appropriate.
• Proactively monitor and track Policy and regulatory developments relevant to Twilio at EU and national level in EMEA.
• Track and ensure regulatory compliance obligations such as reporting requirements into regulators are met in a timely manner, and support teams on the development, maintenance, and documentation of regulatory reporting requirements.
• Analyse and assess policy and regulation for relevance and impact on Twilio, preparing information materials and communicating with internal stakeholders.
• Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.
• Contribute to the development of policy positions and work with the GPRA team to develop and maintain an effective engagement strategy with stakeholders, including governments and EU institutions, trade associations, regulators, coalitions, and other relevant industry stakeholders.
• Provide project management and administrative support to GPRA team members, including tracking deliverables, maintaining work plans, and coordinating inputs across internal stakeholders.
• Assist with drafting, research, and document preparation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements.
• Serve as a trusted partner, providing analysis and actionable guidance, to colleagues in the team and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
• Oversee and ensure compliance with telecom regulations, rules and industry standards including providing input to product and operations teams.
• Respond promptly to legal requests and questions from the business and other stakeholders, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
• Collaborate on regulatory engagement strategy, and lead or Support internal and external GPRA meetings.
• Advise, influence, and coordinate the development of company views on tech and telecommunication regulatory matters in conjunction with GPRA colleagues.
• Advise the business in m