Team Lead, Technical Collaboration Solutions (M365/Atlassian)

Team Lead, Technical Collaboration Solutions (M365/Atlassian)

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Job Description

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Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.   

We are looking for a Team Lead for CoStar Group’s Technical Collaboration Support team. The Team Lead will have experience in general administration and support, content management, and business process automation capabilities within the M365 suite (SharePoint, Teams, PowerAutomate). Experience with using and configuring Atlassian (Jira, Confluence) platforms is a plus.

This position is located in Arlington, VA offers a schedule of Monday through Thursday in office and the option to work from home Friday.

Responsibilities

• Oversee Senior M365 and Atlassian resources, including providing escalated troubleshooting when needed
• Work with senior team members in configuration of M365, and Atlassian Sites, Projects, and other Services
• Author and maintain technical documentation and user-guides
• Participate in the planning and delivery of training with tips, tricks, and best practices.
•  Assist in the planning and execution of tasks related to the evaluation of new O365/SharePoint Online based initiatives (new development, upgrades, third-party solutions, and integration with enterprise systems)
• Identify new areas and business processes where M365/SharePoint or Atlassian tools can be leveraged and facilitate continual process improvement
• Solve project and ad-hoc support issues.
• Perform O365/SharePoint and Atlassian support and provide guidance and mentorship to Service Desk team.

Basic Qualifications

• Bachelor’s Degree required from an accredited, not for profit university or college  
• 3+ years of direct experience with Microsoft 365 providing general administration and support.
  • Must possess a good understanding of the core M365 services
  • Understanding of various M365 and add-on services and their licensing
  • Tier 1/2 troubleshooting
  • Set up sites/teams
  • Permissions management
• Candidates should have a certification and/or be able to demonstrate their understanding and experience with the topics covered in MS-900
• Working knowledge of IAM (Identity and Access Management) and SSO tools such as Azure AD, PingID, OneLogin, and Okta
• Experience developing technical documentation.
• Outgoing and consultative demeanor, with excellent communication skills and a strong ability/desire to work with both technical and non-technical business stakeholders.
• Strong attention to detail when setting up resources according to complex documentation.
• A track record of commitment to prior employers 

Preferred Qualifications And Skills

• MS-102: Microsoft 365 Administrator Certification
• Direct experience with Jira and Confluence as a power user and general administrator.
  • Set up projects in Atlassian Cloud
  • Grant and remove access
  • Atlassian Certification ACP-120

What’s in it for You

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling