Medical Assistant Lead

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Medical Assistant Lead takes a leadership role in the department, acting as a trainer, resource and mentor for other Medical Assistants and staff. Performs a wide variety of medical assisting activities during patient visits in an outpatient clinical setting. Involves extensive interaction with diverse populations including patients, medical staff practitioners and medical center personnel.
At BIDMC, a Medical Assistant in a hospital-based practice is not authorized to perform duties that can be performed only by licensed personnel, which includes, but is not limited to, drawing up medications and/or medication administration or flushing an IV.

Job Description:

Essential Responsibilities:

• Performs the responsibilities of a Medical Assistant and oversees the work of others. Serves as a role model/mentor, providing support, training and sharing knowledge with other medical assistants and practice assistants in the department.

• Services as a resource in own functional area. Provides guidance and assistance to resolve problems and issues. Acts as a team leader for small projects or work groups, creating team setting and identifying areas for improvement.

• Performs a wide variety of activities during patient visits, including but not limited to vital signs, EKGs, phlebotomy and assisting during routine procedures. Takes complete and accurate information from patients, prioritizing and communicating information to clinical staff appropriately.

• Performs appropriate departmental screening, lab tests and specimen collection. Implements quality control standards as required. Provides patients with relevant instructions for specific tests and procedures.

• Schedules follow-up tests and appointments using hospital systems. Contacts patients with reminder appointments.

• Procures and correlates medical correspondences from Health Information Management, providers and administration, as directed by department.

• Tracks, orders and maintains supplies and equipment which may include the monitoring of code cart supplies. Ensures that supplies are within expiration dates. Cleans and disinfects medical equipment used for patient care between each patient use according to guidelines. Disinfects and sterilizes specialized equipment, as required by the practice.

• Assists patients who have physical and psychological limitations with ambulation and patient care functions to ensure their comfort and dignity during the exam. May include transferring a patient from a wheelchair to exam table, undressing and dressing patients and ensuring patient is safe until provider arrives.

• Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).

• Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean, organized, and stocked appropriately.

Required Qualifications:

• High School diploma or GED required.

• 1-3 years related work experience required.

• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

  one clinical rotation.

Preferred Qualifications:

• Two or more years' experience in a healthcare environment.

• Phlebotomy certificate

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customer