Superintendent, Single-Family Rental Community

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit Tricon Residential. 

Job Description

The SFRC Superintendent is a goal-driven role. This is a supervisory position which is responsible for the management, assignment, and execution of maintenance and technician work on all areas of the Single-Family Rental Community (SFRC) which meet or exceed Tricon’s standards for safety, sanitation, presentation, and operation.
The SFRC Superintendent is also responsible for the development of scope of work, management of construction workflow, and final quality control of all homes in their Designated Single Family Rental portfolio.
Essential Duties and Responsibilities include the following but are not limited to the Job Description contained herein. Additional job duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.  Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Always act with integrity and demonstrate support for Tricon’s values and employees.  Execute exemplary customer services skills toward residents, team members and residents, responding sensitively to complaints about maintenance services efficiency and urgency

• Accept and complete Pre-Delivery Inspections on new homes within the SFRC

• Capture asset tags on all mechanical equipment, and fully comply with the warranty process on SFRCs

• Create, maintain, and manage project plans and schedules for all homes in the Designated SFRC  

• Constantly uphold standards for the operation, cleanliness, and overall appeal of the SFRC landscaping/grounds, all building interiors and exteriors, amenities, streets/curbs, signage, leasing office/clubhouse, model home, common trash/recycling/pet waste areas, parking lots, driveways, and all common areas to reflect and represent the high-quality appearance of a Class A lease-up community

• Regularly manage the maintenance and upkeep on the SFRC by diagnosing the cause of any current or future potential issues, and either making the appropriate repairs in accordance with Tricon’s policies and local code requirements, or assigns a contractor, vendor, or warranty claim to properly correct the item(s) of concern.  Direct and oversee the work performed by both in-house technicians and external vendor resources

• Oversee and complete the SFRC acquisition and renovation process to prepare vacant homes for leasing.  Maintain a consistent pre-walk schedule of homes in construction with the builder’s representative.  Be detailed in completing the pre-acquisition scope, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, ensuring all maintenance tasks are finalized, and inspecting completed work

• Responsible for preventative maintenance measures monthly.  Anticipate and resolve project issues and schedule difficulties, escalating when necessary, and ensuring that all work is within the OSHA (Occupational Safety and Health Act) guidelines

• Supports cost-containment and inventory management of emergency maintenance materials.

• Proactively participate (wi