Security GRC & Customer Trust Automation Intern

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

We are looking for a motivated intern to help automate, streamline, and measure key processes across GRC and Customer Trust Security. This role is ideal for someone who enjoys solving operational problems with technology, working with data, and building metrics that improve visibility, efficiency, and customer confidence. 

You will collaborate with stakeholders across GRC, Customer Trust, Security, and IT to reduce manual work, improve reporting accuracy, and enable data-driven decision-making. 

What You’ll Work On 

• Assist in automating GRC and Customer Trust workflows (customer RFPs, questionnaires, evidence collection, issue tracking, audit readiness, and customer assurance). 

• Help design and maintain metrics, dashboards, and KPIs (audits, vendor risk, customer requests, remediation tracking, SLA performance). 

• Support data reconciliation and reporting across systems (e.g., GRC tools, Salesforce, spreadsheets, and internal trackers) to improve accuracy and consistency. 

• Build lightweight automation using scripts, workflows, or low-code tools to reduce manual effort and improve scalability. Code tools to reduce manual effort and improve scalability.code tools to reduce manual effort and improve scalability 

• Document processes and create repeatable, well-defined workflows that can be scaled across the team-defined workflows.defined workflows 

• Assist with Customer Trust reporting, including preparation of metrics and artefacts used in customer audits, questionnaires, and executive updates. 

• Collaborate with cross-functional teams to translate requirements into practical automation or reporting solutions. 

What You’ll Learn 

• How GRC and Customer Trust Security programs operate in a global SaaS organization 

• How automation and metrics improve audit readiness, customer confidence, reporting accuracy, and operational efficiency 

• Exposure to industry frameworks and programs such as SOC 2, ISO, vendor risk management, and customer assurance workflows 

• Practical experience working with real security, compliance, and trust data