Airport Customer Service Sup-Red Coat (Delta) MSP

General information

Job Title Airport Customer Service Sup-Red Coat (Delta) MSP Date Thursday, June 26, 2025 Entity Unifi Aviation, LLC State Minnesota City Minneapolis Base Pay Rate: $ 21.29 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

Essential Functions / Key Responsibilities

 

Supervises and coordinates daily activities of employees to ensure safe and effective operations.

Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.

Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.

Communicates with manager concerning ay problems or issues.

Schedules and conducts shift meetings.

Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.

Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

 

Basic Qualifications

 

Pre-requisites:

Must be a local (in-state) resident.

Valid In-State Driver’s License.

Ability to pass a pre-employment drug screen.

Ability to pass up to a 10-year background check.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must complete ramp and SIDA training to obtain airport authority identification security.

 

Knowledge, Skills & Abilities:

Excellent customer service skills.

Strong