Environmental Services Lead (Nights)

Overview

At Houston Methodist, the Environmental Services (EVS) Specialist position is responsible for oversight of daily housekeeping and/or floor maintenance operations in assigned areas. The EVS Lead serves as a resource/expert for staff, creates an environment for safe patient care and assists others in developing their skills and knowledge. The EVS Lead position requires proficient knowledge and skills necessary to prioritize and carry out delegated tasks, serving as a role model to team members. This position participates in the training, education and development of the team, supporting members of management to achieve optimal department outcomes.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Interacts in a positive, professional manner with patients, family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic, team focused work unit to achieve optimal results.

• Ensures employees are well supported and provided with the most up-to-date training and department communications through rounding and cross-unit work assignments.

• Facilitates teamwork by anticipating staffs' needs for assistance and responding positively to requests. Makes contributions to the department's work effort as a whole.

SERVICE ESSENTIAL FUNCTIONS

• Responds promptly and positively to requests for assistance from patients, staff and visitors. Responds to all assignments to create an environment that is conducive for healing.

• Performs efficient room cleaning processes ensuring timely patient admissions.

• Monitors workload fluctuations and work output of EVS staff, works with management to adjust assignments as appropriate, to ensure timely delivery of department services.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores.

• Achieves discharge, daily room cleaning and assigned area turn-around times to meet goals, as appropriate.

• During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment.

• Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards.

FINANCE ESSENTIAL FUNCTIONS

• Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift.

• Prioritizes department daily tasks and independently manages time effectively, minimizing incidental overtime.

• Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Assumes responsibility for growth and development. Participates in continuing education and in-service programs.

• Contributes ideas towards improving the efficiency and effectiveness of departm