Business Resilience Manager

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Business Resilience Manager

What you will do

Let’s do this! Let’s change the world!

In this vital role, you will lead the Business Resiliency program for Amgen North Carolina (ANC). Business Resilience aims to identify, understand, and reduce the risks of business disruptions, to respond quickly and safely to any events that affect our staff or assets, and to restore and resume our critical business operations as soon as possible across all Amgen sites and functions.

The program consists of five disciplines that help the company prepare for and respond to various risks and disruptions: Risk Management, Emergency Management, Crisis Management, Business Continuity and Disaster Recovery. It defines the requirements, framework, and governance, and provides resources and tools to support functions, locations, and regions. This position reports to the Director of Business Performance in Amgen North Carolina.

Program Management:

• Establishing a governance structure for strategic planning and execution of all Business Resilience elements, including identification and assessment of risk, tracking of mitigation actions, maintenance of strategic plans, and monitoring of overall program health, in compliance with policy, standards, and procedures.

• Developing overarching plans, checklists, trainings, exercises, and program health metrics.

• Representing ANC at the Operations Business Resiliency Network.

• Liaising with Global Security, Global Business Continuity (BC), Environmental Health, Safety & Sustainability, Site Leadership, Critical Business Units, Integrated Service Providers (ISP), and other stakeholders. Coordinating with the Digital Technologies and Innovation team on Disaster Recovery.

• Developing relationships with external partners and stakeholders at a local and state level such as emergency management agencies, utilities, and critical recovery service providers.

• Providing training to team members to sustain bench strength in key response positions.

• Facilitating tabletop and full-scale site exercises, and incorporating lessons learned.

• Developing tools and reports for effective monitoring of Business Resiliency

• Extending oversight of the program elements to our network of key suppliers and service providers.

• Leading continuous improvement of the Business Resiliency program

Subject Matter Expertise in the following disciplines:

Risk Management:

• Identify, assess, and mitigate risks impacting ANC using Amgen’s operations risk management framework.

• Own and manage ANC’s business risks portfolio and escalations to Operations Network level, as appropriate.

• Facilitate Executive Management review of site risks and mitigations.

• Develop business cases for risk-related projects.

• Provide risk assessment and/or risk management support for capital projects.

• Work with insurance provider on risk quantification and recommendations.

Crisis Management:

• Lead Crisis Management at ANC by working closely with Site Leadership, key business functions, integrated service providers (ISP), and network support functions.

• Develop and maintain site Crisis Management plans including actions, roles and responsibilities, communication protocols, and develop effective templates for event documentation.

• Serve as facilitator of the site Incident Management Team (IMT) and in the event of an incident, integrate site, regional, and global support teams to ensure a coordinated response, recovery, and communications.

• Plan and lead execution