Senior Manager, Project Management - PWM Rewards and Benefits Governance

Center 2 (19050), United States of America, McLean, Virginia

Senior Manager, Project Management - PWM Rewards and Benefits Governance

 

Platform and Well-Managed (PWM) Operations is a centralized team within our Engagement and Servicing Platforms (ESP) organization. PWM directly enables Card growth and innovation through efficient, accurate and well managed platform operations and delivery.

As a Senior Manager in Rewards and Benefits Governance at Capital One, you will apply your strategic and analytical skills to ensuring consistent experiences for customers who take advantage of a wide variety of Rewards and Benefit campaigns. You’ll team with world-class professionals and leaders across the card businesses to develop and implement strategies that are central to delivering business outcomes that meet customers’ needs and expectations. The work can include ensuring that processes are well designed and executed flawlessly, yielding improved business efficiency and driving consistent results.

About Rewards and Benefits Governance:

Capital One currently has 90+ Rewards and Benefits campaigns that are in market. These use cases are designed to both attract new cardholders and encourage loyalty from existing customers. The Governance team is responsible for establishing and maintaining well-managed practices which are consistent across all Rewards and Benefit campaigns regardless of Channel, Platform or Line of Business.

The Rewards and Benefits Governance team: (i) Manages the intake process for all new intent (ii) Establishes requirements and ensures that all campaigns are compliant with them (iii) Maintains L2 process governance and (iv) Provides regular reporting to Sr. Leadership and other key stakeholders.

General Responsibilities:

• Designing, developing, managing and leading initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert

• Assigning and managing team accountabilities on an ongoing basis 

• Partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive results

• Building relationships and collaborating with key stakeholders to develop strategies and/or ensure delivery of commitments

• Delivering key internal consulting engagements using a variety of techniques and tools (like BPM, Lean, Agile or Six Sigma) to define, manage and improve processes.

• Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions

• Reviewing processes, platforms and technology end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the ecosystem with impactful results

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in Project Management 

• At least 5 years of experience in People Management

• At least 5 years of experience leading process transformations or projects 

• At least 3 years of experience in Strategic planning

Preferred Qualifications:

• Process or Project Management certification (Agile, Lean, Six Sigma, BPM, PMP)

• 8+ years of experience in Project Management 

• 8+ years of experience leading process transformations or projects

• 8+ years of experience in People Management

• 8+ years of stakeholder management experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbi