Senior Principal Consultant, Data Center Operations Lead

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Senior Principal Consultant, Data Center Operations Lead 
In this role, you will be responsible for oversee and optimize our data center operations. The ideal candidate will have extensive experience in managing data center infrastructure, ensuring high availability, and driving continuous improvement in operational efficiency. This role involves managing a team of data center technicians and engineers, coordinating with other IT departments, and implementing best practices to maintain and improve data center infrastructure.
Responsibilities
•    Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
•    Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
•    Manage data center infrastructure, including servers, storage, networking equipment, and power/cooling systems.
•    Ensure adherence to operational standards and best practices.
•    Lead, mentor, and manage a team of data center technicians and engineers.
•    Provide guidance and support for professional development and performance improvement.
•    Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
•    Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
•    Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
•    Develop and maintain incident management processes and procedures.
•    Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
•    Ensure that all hardware and software components are up-to-date and functioning optimally.
•    Coordinate with vendors and service providers for maintenance and support activities.
•    Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
•    Conduct capacity planning to support future growth and demand.
•    Implement optimization strategies to enhance performance and reduce operational costs.
•    Ensure data center infrastructure adheres to security policies, standards, and best practices.
•    Implement and maintain security controls to protect data and systems.
•    Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
•    Develop and implement disaster recovery and business continuity plans for data center operations.
•    Ensure regular testing and validation of disaster recovery procedures.
•    Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
•    Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.
•    Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
•    Communicate effectively with stakeholders, providing regular updates on data center operations and performance.
•    Maintain comprehensive documentation of data center infrastructure, configurations, processes, and procedures.
•    Generate regular reports on data center performance, incidents, and operational metrics.
•    Ensure documentation is up-to-date and accessible to relevant stakeholders.

Qualifications we seek in you!
Minimum Qualifications / Skills
•    Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
•    Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.
•    Strong leadership and team management skills, with the ability to