Strategic Account Manager, Consultant - Stellarus

Your Role

The Stellarus Customer Success Team drives customer value realization and long-term adoption of Stellarus solutions through strategic partnerships, delivering proactive guidance, and ensuring measurable business outcomes. The Strategic Account Manager, Customer Success will report to the Senior Director, Customer Success. In this role you will work with our health plan customers orchestrating alignment between business, product, and technology teams to deliver measurable impact. You are the central strategic leader responsible for the entire post‑sale client lifecycle—from adoption and value realization to renewal and expansion. Your mission is to embed Stellarus as an indispensable technology partner by deeply understanding our customers’ business, aligning our solutions to their strategic objectives, and delivering quantifiable clinical and financial outcomes. This role requires a rare blend of strategic acumen, deep healthcare industry expertise, commercial ownership, and executive‑level relationship management. You will manage not just the business relationship but also the technical, operational, product, and support components—partnering closely with both product and technology teams to deliver results.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Executive Alignment & Planning: Develop and execute multi-year strategic account plans that align with client business objectives and foster executive-level partnership
• Insightful Business Reviews: Lead quarterly executive reviews, delivering performance insights, ROI analysis, and a forward-looking roadmap for deeper engagement
• Trusted Client Advocacy: Act as a strategic advisor to executive stakeholders, sharing industry trends and best practices to strengthen partnership
• Workflow & ROI Expertise: Deeply understand client workflows to proactively identify and quantify the value delivered by our solutions
• Adoption Strategy & Enablement: Collaborate with stakeholders to drive broad and deep user adoption through tailored strategies and enablement
• Compelling Value Narratives: Translate complex data into clear, impactful stories that resonate across technical and business audiences
• Revenue & Growth Leadership: Own account health, including gross/net revenue retention, while identifying upsell and cross-sell opportunities that drive mutual value
• Renewal Strategy & Execution: Lead renewal negotiations and execution, ensuring favorable terms and long-term partnership continuity
• Customer Voice & Product Influence: Represent the customer internally, translating feedback into actionable insights that inform product roadmap and platform enhancements
• Integrated Delivery Leadership: Partner across Product and Technology teams to ensure scalable, secure delivery and coordinate on integrations, data flows, and compliance

Your Knowledge and Experience

• Requires a bachelor degree or equivalent experience
• Requires a minimum of 7 years of prior relevant experience
• Requires extensive industry experience in customer success, strategic account management, or healthcare consulting, including experience managing complex, multi-million-dollar relationships with U.S. health plans (preferably Blues Plans), with a strong understanding of not only the business relationship but also the technical, operational, product, and support components—everything required to make a health plan succeed
• Requires proven success in building strategic account plans that drive retention and growth, supported by strong analytical skills and the ability to communicate ROI through compelling data storytelling
• Requires experience building trusted relationships with C-suite executives, with exceptional presentation and communication capabilities
• Requires proficiency in CRM and data tools (e.g., Salesforce), with a proactive, entrepreneurial mindset focused on delivering client value