Lead Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Lead Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.).

Key Roles and Responsibilities:

• Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support

• Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management

• Technical skills in Security analysis and troubleshooting and remediation

• Technical skills that cross multiple functions including networking, servers, applications and tools

• Interface directly with external clients, 3rd party vendors, and internal/external technical teams

• Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades

• Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements

• Performs software installations and upgrades to operating systems and layered software packages

• Strong Dell and HP Vendor Mgmt relationship

• Develops and maintains a comprehensive operating system, hardware and software configuration database/library of all supporting documentation

Required Experience:

• 5-8 years’ experience; Technical Career Pathway (TCP) role

Required Qualifications:

• 5+ years’ experience OS Support: Unix – Redhat, SeSu Linux, UBUNTU, VMWare

• 5+ years’ experience Hardware Support:   DELL, HPE, vCenter Mgmt

Desired Education:

• Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred

Supervisory:   No

Environmental Requirements:

This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Lead Network Technology Support earns between $106,100 - $178,200 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to th