New Setup Team Leader

Description

What Will You Do?

The New Setup Team Leader is responsible for providing leadership and administrative support to the New Set Up Team. Ensure the department exceeds both internal and external customers’ expectations by efficiently scheduling production to meet committed promise dates. 

To grow and build a successful career with Wesco Turf, you will be responsible for:  

Personnel Accountabilities and Responsibilities

• Communicate daily/weekly productivity, backlog, irregularities, communication, and recognition opportunities to the DFB Service Leader.
• Monitor and present team specific KPI’s, what’s working, what’s not working and trends at monthly Sarasota staff meetings. Review of previous months workload volume, warranty claim data, backlog, and forecast for following months business
• Partner with leadership team in productivity level planning, discuss strengths and opportunities
• Participate in personal and team development, annual review process and process improvement
• Maintain Individual development plans for each technician to include a strengths and weakness assessment, Individual training plans and a team Personal Performance Assessment grid for the team.
• Schedule and follow up on all training requirements for the technician staff, to include testing, webinars, internal/vendor provided certification and training
• Coordinate and maintain weekly and bi-weekly “build schedules” through cohesive conversations reflecting sales priority, service capacity and the proper technician skill set.
• Schedule all service work through Service-Max, consistently monitoring status and the capacity of the department, available technicians and to the needs of the customers
• Attend weekly production meetings to establish clear expectations including the current weeks performance, roadblocks and to “lock in” the next two weeks schedules.
• Coordinate with the team on progress of set up, determine if completion times are meeting expectations
• Process the transfer of parts requested by team technicians for the timely completion of equipment. 
• Add jobs as needed to the repair order for warranty issues identified during set up process.
• Prepare warranty portion of all new set ups and coordinate with the warranty administrator for submission in a timely manner
• Service as primary contact to vendors and sales when issues arise to include submission and follow-through of TAC cases.
• Advise Sales Administrator of any changes that would affect commitments that have been made for promise date.
• Coordinate with Quality Control to understand FRFT percentage, identify technician training opportunities and evaluate current quality trends.

Vendor Accountabilities and Responsibilities

• Ensure the team is filling out the electronic COQ cards for factory-based feedback 
• Prepare monthly quality reports to be submitted to Senior leadership and possibly to vendors.
• Prepare for and attend monthly TAC calls, ensure to follow up on cases with vendors weekly until a resolution is identified.
• Coordinate vendor warranty claims process with Warranty Administrator.
• Coordinate with the Warranty Administrator on the return of defective parts through the RGA issuing process, track the return, and send to vendor for reimbursement

What Can We Give You?

Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.

Health Insurance – Medical, dental, vision, and life insurance is available to full-time employees, eligible dependents, and spouses.  

Wellness – At Wesco, we recognize that our associates are our greatest asset, and our health and happiness are essential to success. The Wellness Program is a comprehensive initiative designed to promote the physical, mental, and emotional well-being of our associates. We aim to create a supportive and inclusive environment that empowers employees to prioritize their health and well-being, leading to increased productivity and employee engagement. Human Resources creates a monthly newsletter that promotes the upcoming wellness activities.

Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.

Competitive Salary – In addition to t