Senior Risk Associate - Process Transformation

Senior Risk Associate - Process Transformation

As a Senior Risk Specialist for Process Transformation within Capital One’s Card Risk Office, you will be a crucial pillar of our first line of defense, proactively safeguarding the company's well-being. Your role will involve dynamic collaboration with business partners to strategically identify, expertly consult on, and flawlessly execute our cutting-edge Process Transformation agenda.

Capital One's Risk Specialists are not just professionals; they are the frontline guardians, dynamically navigating the ever-evolving technological and business landscape. These highly motivated experts combine unparalleled analytical prowess with exceptional organizational and communication skills to forge innovative solutions. They are forward-thinking, quick to adapt, and technologically brilliant.

Prepare for high-impact exposure across diverse lines of business! Senior Risk Specialists collaborate directly with leaders, spearheading groundbreaking initiatives that proactively manage risks within the Card business. This isn't just a role; it's a critical mission to empower the company's risk-takers with profound awareness of inherent risks, enterprise-level impact, and thrilling opportunities to dramatically reduce, mitigate, or entirely eliminate risks!

The ideal candidate is an individual who will eagerly take ownership in executing these risk management activities, with the unwavering support and expert guidance of an experienced vertical risk manager. Finally, this individual needs to possess an insatiable growth mindset, relentlessly seeking out and embracing new experiences and knowledge.

Responsibilities and Duties: 

• Creating and maintaining documentation of updated processes, work flow diagrams, procedures, and work instructions to drive process standardization and improve efficiency

• Using data and stakeholder input to identify specific areas where process changes can lead to increased efficiency, reduced costs, or improved customer satisfaction

• Evaluating existing workflows, systems, and procedures to pinpoint inefficiencies, bottlenecks, and areas for improvement and standardization

• Working with cross-functional teams to gather requirements, develop solutions, and ensure alignment with business goals

• Facilitating change by communicating proposed improvements, obtaining buy-in from stakeholders, and providing training and support

• Executing critical risk management activities across the domestic card business, both independently and via the vertical risk teams

• Managing time-bound deliverables including coordinating, influencing and negotiating priorities with teams to ensure goals are met; escalating when appropriate

• Managing time-bound deliverables including coordinating, influencing and negotiating priorities with teams to ensure goals are met; escalating when appropriate

• Collecting data and information, and using analytics and reporting to develop risk transparency to senior leadership and executives across the division

• Creating communications, job aids and project plans to in support of project management team 

Here’s what we’re looking for in an ideal teammate:

• You are a learner who seeks to understand a business area, its processes, risks and control environment

• You challenge the status quo but move quickly to pragmatic solutions

• You create energy and an environment that fosters trust, collaboration, and belonging.

• You possess a relentless focus on quality and timeliness

• You adapt to change and are intellectually curious. You like to ask questions, and test assumptions

• You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment

• You have experience partnering with a cross-functional set of partners and influencing across an organization

• You develop influential relationships based upon shared risk objectives.

• You do the right thing and lead by example

• You have conceptual knowledge of technology and/or cloud

• You have strong oral and written communication, presentation, and influencing skills with a high level of attention to detail

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At lea