Office Assistant/Manager

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Job Description

Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial.
Assist the financial advisor(s) and associate financial advisor(s) in managing and organizing office workflow and daily business operations that and ties directly to the overall business plan of the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. The administrative assistant allows the advisor the assurance he/she needs to know that his/her practice is being maintained and supported within Ameriprise Financial guidelines
This role will manage the day-to-day activities of staff including preparing for bi-weekly team meetings. The role is responsible for ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects.

Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions:

75%

Business Management

• Copy and track all client and practice materials including business correspondence

• Copy and follow-up with home office on related issues

• Schedule client appointments and prepare agendas/ forms for appointments

• Conduct client appointment reminder calls and check-in calls on follow up items

• Assist the planning assistant(s), paraplanner(s), associate financial advisor(s) and advisor(s)

• Perform other allowable duties as assigned by the financial advisor(s)

• Assure Advisors and team are compliant with all Ameriprise and Finra regulations

• Order supplies and other office related items

• Manage team interactions on a day-to-day basis

• Assign and delegate work and provide feedback, when appropriate, to other support staff

• Prepare correspondence for advisor signature

• Act as a backup to other staff

25%

Client Care

• Call clients to set up meetings or appointments

• Greet clients upon arrival and extend hospitality to clients

• Set up and maintain client management system

• Maintain files and records in accordance with the records retention policy

• Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation

• Review and respond to emails as necessary

• Document client contacts/calls

Key Traits of a Successful Administrative Assistant:

• Strong organizational and computer skills

• Direct attention to detail and organization

• Effective communication with clients and other advisors/staff

• Effective and efficient time management

• Polite and clear phone manner

• Ability to multi-task

• Ability to adhere to rules and regulations as stated and required by advisor and Ameriprise

• Ability to support and provide guidance for compliance within the advisor’s practice

• Positive attitude and sincere willingness to constantly learn and grow

Key Traits of a Successful Office Manager

• Direct attention to detail and organization

• Effective communication with clients and other advisors/staff

• Effective and efficient time management

• Polite and clear phone manner

• Ability to multi-task

• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial

• Ability to support and provide guidance for compliance within the advisor’s practice

• Positive attitude and sincere willingness to constantly learn and grow

Full-Time/Part-Time

Full time

Ameriprise Financial is an equal opportunity employer. We consider